iTunes will not open

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iTunes will not open

Hi All, I have just installed iTunes on my new laptop, its a Dell Precision M6700 running 64bit windows 7 pro. iTunes installed without any errors however when i try to run it nothing happens. I have tried various things like stopping the bonjour service and deleting some hidden files(when i went looking for them they are not there).

Have also uninstalled and reinstalled all apple products from the laptop - this had no effect. Quicktime run fine

Does anyone have any suggestions? This is doing my head in!

PC, Windows XP Pro

Posted on Oct 6, 2012 3:31 PM

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Answer 1

b noir

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Oct 6, 2012 3:56 PM in response to alindsay81

Can you check something for me please?

Restart your PC. after the PC restarts, bring up your Task manager, and go to the "Processes" tab. Click "Image name" to sort the processes alphabetically.

Now try to launch iTunes.

Does an itunes.exe process appear? If so, does it vanish after a second or so, or does it persist in the Processes tab (even though iTunes itself never shows up)?

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Answer 2

alindsay81 Author

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Oct 6, 2012 4:10 PM in response to b noir

b noir - Have tried this and can confirm that the itunes.exe appears for a second then vanishes again

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Answer 3

b noir

Level 9

72,324 points

Oct 6, 2012 4:12 PM in response to alindsay81

🙂 Many thanks. We'd better doublecheck the QuickTime situation, then.

Try updating your QuickTime to the most recent version. Does that clear up the iTunes launch trouble?

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Answer 4

alindsay81 Author

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Oct 6, 2012 4:19 PM in response to b noir

I ran apple software update - i have the latest quicktime and itunes however i didnt have the icloud control panel installed - i have now installed this just for the **** of it. also just tried a quicktime repair - same thing - itunes pops into the task manager for a second then its gone again

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Answer 5

b noir

Level 9

72,324 points

Oct 6, 2012 4:26 PM in response to alindsay81

Okay.

Doublechecking ... you've worked through the following document?

iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues

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Answer 6

alindsay81 Author

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Oct 7, 2012 2:57 AM in response to b noir

I think its working now - I tried a few things on that page with no sucess - then i opened itunes holding shift and created a library, itunes opened and i have closed and opened it since and i believe things are working correctly

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