Q: My iPhone won't backup
Since I updated my iPhone 4s I have not been able to back it up to iCloud, can you tell my why?
Posted on Oct 6, 2012 5:02 PM
by randers4,Solvedanswer
Try going to Settings>iCloud>Storage & Backup>Manage storage>tap the name of your device under Backups, then under Backup Options turn everything to Off (tap Show All Apps) to get them all. Then try backing up. If it succeeds you'll know that of these items is causing your backup to fail and you'll have to locate it using trial and error (turn some on, back up...keep doing so until it fails again). Once you locate the issue, exclude it from your backup.
Posted on Oct 19, 2012 12:58 PM