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windows 7 cannot detect my iphone 5 even when i sync to itunes

is there a way to detect my iphone 5 in my computer?

Because everytime i connect my iphone 5 to computer never show this device under My Computer and even when i sync to itunes?


Any setup i need to do?


Looking forward for you assistance.


Thanks

iPhone 5, iOS 6

Posted on Oct 6, 2012 8:34 PM

Reply
5 replies

Oct 6, 2012 11:18 PM in response to anhie

This issue may becaused because the Apple Mobile Devicer driver is inactive. There are several ways you can bring it back on. And you can bring it back on in the Windows service manager.


Here is how you can re-enable the mobile device driver service.


1. Open Start Menu >> Run and type services.msc and press ok [ this will open up services ]

2. Locate the service named Mobile Device Driver

3. Double click the service to open properties

4. In the "general" tab find the "startup type" drop-down arrow menu and make sure "automatic" is selected.

5. Also see the general tab to check the "service status". If it does not say "started" then click the start button to start the service and connect your phone again and click apply.

Oct 6, 2012 11:55 PM in response to Dinpm

thanks dinpm for the responce..


But actually i sync the iphone 4 also in this my itunes and i already update this iphone 4 in IOS 6.

The problem is when i connect the iphone 5, the device that appear is for the iphone 4.

The iphone 5 never shows. I already create another apple id for iphone 5.


HOw can i activate the iphone 5 in itunes? and deleting the account for my iphone 4?


Hoping for your assistance.


Thanks

Oct 7, 2012 11:36 AM in response to anhie

iTunes should identify each device as unique. Are you sure your iPhone 5 doesn't just have the same name as your iPhone 4, making it appear as though it is being recognized as your iPhone 4? Check Settings>General>About>Name. Here you can give it a different name to help distinguish it from other phone in iTunes.

windows 7 cannot detect my iphone 5 even when i sync to itunes

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