Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone 5 Wifi keeps disconnecting whilst on lock.

I recently bought my iphone 5 and managed to hook it up to my router pretty easily, get good connection and internet speed but when ever I lock my iphone and put it in my pocket or on my desk for more than 30 seconds the wifi drops off. I then have to go back into settings and manually reconnect my iphone in order to use the wifi.


I have fiddled about with some of the settings and found that when i turn mobile data and 3g off this problem doesnt happen anymore which is odd. Further to this my family members also have iphone 5's yet their connections do not drop out whilst on hold.



Has anyone else had this problem or found a solution?

iPhone 5, iOS 6

Posted on Oct 7, 2012 10:58 AM

Reply
89 replies

Oct 17, 2012 11:12 AM in response to KiltedTim

Don't think it is the router, I've rebooted it, updated the Firmware to current. Not sure what the router would have to do with the phone itself remembering the password anyway's that I have to put into my phone over and over again every time it dumps connection with the router. If you look at the link I posted 95% of the people say its the phone.

Oct 21, 2012 9:01 PM in response to Cotty Tha Man

Ok, Like many others, I have had the same issues since owning my iphone 5. The problem has been on and off for the past few weeks, so today I had an idea. I was tinkering around with all the settings I could find, and still the wireless would disconnect after the screen would go on lock, and it woulnd't reconnect automatically.


Since my buddy also has a router named Dlink, which is also the name of my router (never changed it in the router settings), I thought maybe it could be a glitch in the iOS system since I change between networks sometimes, so I went and changed my network name to a unique name.


After that I rebooted my iphone, and voila, it seems to stay connected to the wireless now. Once my phone has been on lock, I click the power button to turn on the screen, and I can see signal switch from 3g to the wireless icon.


Don't know if this will work for eveyrone but it seems to have done the trick for me. Hope this helps.

Oct 22, 2012 12:36 AM in response to Cotty Tha Man

Had the same issue and even had the iphone5 replaced by Apple today - no change!!! Searched the web and somebody came up with the first advice which worked: Go to wi-fi, chose other network, enter name of your wi-fi, chose security WPA and enter password. Since I have done this my wi-fi connection works fine. Recognizes and remembers it always and hopefully forever. Good luck.

Time for Apple to issue a S/W fix!!

Oct 25, 2012 6:23 AM in response to Cotty Tha Man

Same issue. This doesn't appear to be an isolated bug, but a design issue. I'm plugged directly into my laptop and this still happens. I'm pretty sure it happened when plugged into the wall outlet as well. Do any Apple representatives ever provide support on these forums? Some sort of answer or acknowledgement would be nice. It's pretty ridiculous.

Dec 7, 2012 4:30 PM in response to Devil Gill

when I first went to the sprint store the 1st phone they were going to give me (black) wouldn't accept an update and had trouble connecting. So I had them order me a white one to make sure I didn't get the same one back. I have two friends that have had bad iphone 5's one wouldn't make calls and the other overheated and burnt out internally. They are making these phones so fast to keep up with demand, their quality control may be slipping.

Dec 16, 2012 8:27 AM in response to Cotty Tha Man

This is not a new issue with the iPhone 5. My wife and I both have the iPhone 4s, I have an iPad, our daughter has an iPhone 4, and we have an Apple TV. It periodically does this to all of our phones, has never done it to the iPad, and we sometimes have to disconnect and reconnect the Apple TV.


I was just as frustrated to you all and was told by Apple that it was more than likely the security settings for my wireless router (WPA2). So I downgraded the settings to WEP for about a week and didn't see a problem, but then I thought, this is ********. I'm not turning all of my security off of my wifi because it MAY be the issue. So I set my wifi back to WPA2.


I occasionally have to turn my wifi off on my iPhone and turn it back on. This fixes the problem about 95% of the time. When that doesn't work, I unplug my wireless router for a couple of minutes and plug it back in and then I have no problems. I am merely a lowly 5th grade math teacher so I have no professional guidance, other than to unplug it and plug it back in and it should fix your problem!


So try that and quit your whining! 🙂 And to whoever proposed the idea of a conspiracy theory between Apple and Verizon, maybe you should work on the Mayan prophecies - or try to figure out this whole 9-11 conspiracy.... 😉

Dec 16, 2012 8:52 AM in response to trinkle

Well my Iphone 5 is just one week old now and i've had problems with its battery, which sometimes suddenly drains from 50% life unexpectedly. And also sometimes when i press the home screen button the screen does not turn on, i have to press the lock button.


And with the wifi i know that it automatically turns off when the phone goes on sleep but my iphone sometimes dissconnects in midst of using the whatsapp or facebook, i am texting someone on whatsapp and then randomy the text won't go through and if i go to setting to check, it would say 'trying to connect' to wifi and sometime i have to manually connect to the wifi because it doesn't even remember the network. Also i have the macbook pro and use it on the same wifi network and i do not have problems of it dropping the connection or not remembering the network.


I'm most definitely going back to return it because i did not pay almost 800 bucks for having all these problems. But would most likely also stay with the iphone 5 because i think the galaxy s3 is a ugly phone.

Iphone 5 Wifi keeps disconnecting whilst on lock.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.