Ipad 2 screen randomly gone blank shows dark blue light up but no apple logo upon restart and remains the same.

Question

Level 1

10 points

Ipad 2 screen randomly gone blank shows dark blue light up but no apple logo upon restart and remains the same.

Hey

So I left my Ipad 2 on charge and it was working absolutely fine. Later on when I came in the room to check up on it, it had a blank screen and the Ipad was lit in the background as it was giving off the dark blue light but nothing on the screen would come up. I tried shutting it down using the power button and the home button yet nothing. Even the Apple logo would not appear. I just recently upgraded to IOS 6. I'm not sure what exactly caused this as it was working fine just a few hours ago. I've tried connecting to itunes held down the power and home button nothing seems to be working. Also I no longer have the warrenty.

Not sure what to do now 😕

iPad 2, iOS 6

Posted on Oct 7, 2012 1:04 PM

Reply

Answer 1

Best reply

appleappleapp

Level 1

90 points

Oct 7, 2012 1:10 PM in response to Aeniva

you may have to restore your device...

do you have a backup or your information saved somewhere (itunes/icloud, etc)?

if you hold down the home button while plugging it into itunes (make sure it's the newest version), it will put it into recovery mode, but then your only option is to restore it.

Reply

Answer 2

Aeniva Author

Level 1

10 points

Oct 7, 2012 1:31 PM in response to appleappleapp

Hey,

Unfortunately I have made no back up whatsoever. Also everytime I try connecting to itunes it says cannot connect due to passcode. The problem is since the screen is blank I can't see anything or even enter the passcode.

Reply

Answer 3

AnaMusic

Level 9

57,562 points

Oct 7, 2012 1:32 PM in response to Aeniva

Perform a Reset... Try again...

Reset ( No Data will be Lost )

Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.

http://support.apple.com/kb/ht1430

If no joy... Try a Restore...

1: Connect the device to your computer and open iTunes.

2: If the device appears in iTunes, select and click Restore on the Summary pane.

3: If the device doesn't appear in iTunes, try using the steps in this article to force the device into recovery mode.

Reply

Answer 4

Oct 7, 2012 2:11 PM in response to Aeniva

What to Do When Your iPad Won't Turn On

http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm

iOS: Not responding or does not turn on

http://support.apple.com/kb/TS3281

iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad

http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad

iPad: Basic troubleshooting

http://support.apple.com/kb/TS3274

iOS: Resolving update and restore alert messages

http://support.apple.com/kb/TS1275

iPad: Unable to update or restore

http://support.apple.com/kb/ht4097

 Cheers, Tom 😉

Reply

Answer 5

Aeniva Author

Level 1

10 points

Oct 7, 2012 3:25 PM in response to AnaMusic

Hey, thanks for all the help guys.

I tried restoring my ipad, i managed to get to the restore option however it's been frozen/stuck on the "ipad software update (processing file)" part for almost 20 minutes now after waiting an hour for the updates to occur. I have no clue what to do at this point. Leave it over night or just cancel the whole thing? Because it's giving me no response at all and instead just keeps giving me the passcode lock pop up.

Reply

Answer 6

AnaMusic

Level 9

57,562 points

Oct 7, 2012 5:48 PM in response to Aeniva

Try Here > http://support.apple.com/kb/HT1808

You may need to try this More than Once...

Reply