I was able to get in after 10pm around 10:15p, ordered, paid, they told me they would send me an email within an hour, but I didn't get my email until 2:11pm today (Sunday).
Get to the store, she brings out my iphone 5 in the box, with my name on it... and they tell me they cannot give me my iphone 5,
-First they need to cancel my order and redo since "the young sales associate" had never seen this issue before
(apparently my upgrade wasn't working???) (I've been eligible for an upgrade since August wAT&T)
-Then she could not cancel my order because it was an internet order
-So I call APPLE 800 #, they tell me it will take 5 business days for the money to show back up because I pay with a debit card "#ImAnIdiot, so I tell her never mind, is there another way to fix the issue.
-Then the manager comes over and says they are not allowed to release any Iphone 5's now sorry.
SO.... I call APPLE 800# and talk to one guy who says he is going to call them and have them release my phone to me... but I never hear from him again. I call back and speak to another person, who finally put me in touch with her senior advisor guy that I am waiting for a call back from now...
But apparently, their "computer system is down" the one for internet orders only and not the one that sends customers emails to come pick up their products from the store, nor the one that sends you text to tell you your product is ready, nor the system that withdraws the money from your checking account, just the one that tells you, you cannot have your phone in your hand, even though we are showing to you and we have your money... until this "upgrade system comes up."
Life as an Apple Head. ;( -- =misery because my iphone4 currently *****- its soo slow!