Duplications on Visual Voicemail

Having the identical problem with an iPhone 4S on Sprint w ios6

Happening to me as well. iPhone 5 on vzw. Not the worst problem but a bit of a nuisance.

I am having the same issue. Apple, please resolve.

Same problem. Totally irritating because it starts to fill up my mailbox. I have them now duplicating 7-8 times. Apple, please reply. This is unacceptable.

Hi I got an iPhone 5 in November 2012. I was so excited to get a new phone as I had been using an older iPhone. My new carrier is Verizon; ios version 6.0.2. However, ever since I got the phone I have had voicemail (vm) messages that duplicate themselves. This can be verified when you check the time/date stamp; thus even without listening to them you can see them. I don't know precisely how or when they duplicate but I have noticed that they sometimes duplicate whenever I re-play a vm message. In other words if I listen to the same vm more than once then it duplicates. I have had up to 8 duplicate vm messages. I went to Verizon about this and to the Apple Genius Bar and no one could help me. Eventually, I was so frustrated that Apple replaced my iphone with a brand new iPhone. Great...it only took a week and the problem began again. Apple support keeps telling me to restore the phone and to NOT use back-up to restore...so then how would I regain all my info?...just the cloud alone does not return SMS, etc. I also called Verizon support and they told me they would reset my voicemail. I said great and next thing you know all my vm messages on my phone were wiped out and Verizon IT gave me no warning that resetting my vm on their end would erase all my messages. I've already tried restoring the iPhone via iTunes from back-up but Apple told me my back-up could have a bug! Yeah right! I'm just so over trying to fix these things. My best advise for anyone experiencing this problem is to delete the vm ASAP so that it does not duplicate. It is NOT convenient. I like to listen to my vm's on my hands free mic in the car...but I can't dictate them while driving...so then I do have to play them again later if I need to take down info. So this is a seriously frustrating situation to live with. Verizon and Apple both told me they had never heard of such a thing and I was the only one they had ever heard of having this problem...but obviously I am not the only one. This is just totally unacceptable. I hope someone figures this out...SOON! 😢😟

Hi I got a new iPhone 5 in October 2012 and I’m currently using IOS version 6.0.2. I was so excited to get the new iPhone as I had been using an older iPhone (3GS) but now I am so disappointed that I am experiencing issue.

Previously I was with T-Mobile but my new carrier is Verizon and ever since I got the new iPhone I have had voicemail (vm) messages that duplicate themselves. This can be verified when you check the time/date stamp; thus even without listening to them you can see them. I don't know precisely how or when they duplicate but I have noticed that they sometimes duplicate whenever I re-play a vm message. In other words if I listen to the same vm more than once then it duplicates. However the duplication/replication is sporadic, as some vm’s duplicate and some don’t. I have had up to 8 duplicate vm messages of the original vm and it seems they can duplicate as long as the original vm is present.

I went to a Verizon store about this and to the Apple Genius Bar and no one could help me. I called Verizon IT support and they told me they would reprovision my phone and reset my voicemail. I said great and next thing you know, without any warning, all my vm messages on my phone were wiped out.

I went to the Genius Bar and they told me to do a restore but NOT to use restore with any BACK-UP! So then exactly how would I regain my data and info? So I did a restore to the iPhone via iTunes from computer back-up but that did not solve the problem either and Apple told me my back-up could have a bug!

Then Verizon offered to send me a new iPhone. I said Ok will it be a NEW iPhone or a reconditioned iPhone? I was told it would be a new iPhone but when I got it via FedEx it turned out to be a reconditioned iPhone. So I went back to Apple and they replaced my iPhone with a brand new iPhone. I thought great this will solve the problem...but within a week the problem began again.

I'm just so over trying to fix these things. My best advise for anyone experiencing this problem is to delete the vm ASAP so that it does not duplicate. It is NOT convenient. I like to listen to my vm's on my “hands-free” mic in the car...but I can't dictate them while driving...so then I do have to play them again later if I need to take down info. So this is a seriously frustrating situation to live with and cost me countless hours.

Verizon and Apple both told me they had never heard of such a thing and I was the only one they had ever heard of having this problem...but obviously I am not the only one. This is just totally unacceptable. I hope someone figures this out...SOON! 😟 😢

Amendment: Today I called Apple support. Apple tech support claims this is not a software issue and that they have heard of it and it is definitely Verizon. Apple tech support phoned a Verizon manager and the Verizon Manager told me it was a known issue ticketed since Oct 11, 2012 but that it has been proven that it is NOT a Network issue and he blamed Apple. So 2-hours wasted and I am nowhere!

Lets try to be logical here, I know logic is ridiculous, but it helps me sometimes to think. E-mail is example. Somebody sends e-mail to me and it stays on server. Once my phone has downloaded that e-mail it is gone from server if that account is pop and stays on server if that is imap. Voice mail server is essentially same, but without all those options. So if message is still on the server it will keep downloading(every time you listen) until deleted. Visual Voicemail is just GUI that allows you to display what is on the Sprint/Verizon/ATT server. If message is still there and you will want to play/see it again it will duplicate. Again triplicate. and more. And why not? On emails we can at least see those. Interface (local program that allows you to read e-mail) is complicated enough. Even then people have problems left and right. Voice mail never had ability to be managed to extent of the e-mail. So, seems reasonable that every time you replay it has to redownload and duplicate. BTW to my opinion it wasn't very smart to exchange your phone, but I suppose Apple wanted to show you, that phone is not a problem. Just like "reset voice mail server" is obviously going to delete your voice mails, who needs to be explained that? What really bothers me is no one really telling you that YOU are the reason everything duplicating. I think our customer service, being polite, is losing in trustworthiness and efficiency. JMHO.