Previous 1 5 6 7 8 9 Next 158 Replies Latest reply: Nov 20, 2014 6:39 PM by rickkko Go to original post
  • Daniel Harrington Level 1 Level 1 (50 points)

    That's a nice concept, and many of Apple's tech support options can be helpful toward resolving issues, it's true.

     

    But, it's incorrect for you to make any estimate of the ratio of issue-less customers to those who are reporting on this forum. This topic has been ongoing since October, across incremental OS revisions, with no clear improvement for many users, including myself.  Perhaps people don't know how to report it, or are tired of re-reporting it (my case), but that doesn't mean that it isn't occuring.

     

    It is definitely an ongoing issue that renders the software only partially usable for some users. I don't rely on Message on OS X, because its standard behavior is to deliver messages out of order.  Perhaps it is an issue of Macs that are more commonly put to sleep (e.g. laptops that may shift location, network, etc.) vs desktops that may still be able to receive Messages in real-time. 

  • Ralph Johns (UK) Level 9 Level 9 (69,420 points)

    Hi,

     

    It is partly to do with the fact that they only look like they are Date and Time Stamped.

    I am not saying this is the whole answer but consider the following:-

     

     

    We know that if a Mac have been Off Line it will sync the iMessages that may have been sent between an iPhone and a Contact.

    Whilst this sync is essentially sent is Oldest first it can play out like a speeded up conversation.

     

    to Illustrate this point I will show you a Pic of a Converstation made up over serveral days.

    On the 6/6/13 I iMessages my wifi from my iPhone whilst is was anble to send iMessages  (the bit about the door)

    Today I let my wife now I would be late home when I was on Carrier only (SMS sent)

    Her reply was on iMessages but is not dated or timed.

    date and time stamps.png

    Now I know with longer conversations Date and Time Stamps do appear during synced items.

     

    We also know that during such a  sync catch up that new iMessages outrank the sync iMessages and will appear "inserted" in the conversation out of order.

     

    As my pic appears to demonstrate not all the Synced iMessages had Date and Time stamps.

     

    On the other hand your broader question of why does it not work  is an issue.

    iMesages need to be Date and Time stamped even when being synced.  (or the iMessages numbered so they can appear in order.)

    It does sound like it should be simple as you suggest.

     

    I would continue to let Apple know http://www.apple.com/feedback/ichat.html

     

    3Sigcopy2.png
    8:23 PM      Monday; June 24, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • DigiFruit Level 1 Level 1 (0 points)

    Just a note: If you open archived chat logs manually, stored under ~/Library/Messages/Archive/ you can see more time stamps than in the default history.

     

    Also my escalated issue got moved from the OS X development team to the iCloud development team. So it doesn't look like the client is at fault but iCloud. It also makes sense because in my case the sorting order gets scrambled after I've received every message in the right order. This happens usually after a few hours by just letting the system sit there without going to sleep mode. Then some messages send in the morning get pushed between newer messages.

  • Arfdog Level 1 Level 1 (0 points)

    I also have this issue. It seems like when iMessage tries to sync all the messages from the day's conversation, many are out of order.

     

    I've found though, short term solution maybe, is to scroll up in the thread until you cause imessage to retrieve the thread history above what you see immediately cached. It then seems to fix the order when you scroll back to the bottom and most recent replies.

  • John P. Level 4 Level 4 (1,145 points)

    If you are affected, be sure to submit detailed feedback to Apple about this issue:

     

    http://www.apple.com/feedback/macosx.html

     

    ...also, if you have the time, contact AppleCare for a resolution. The issue may be escalated to a senior advisor and then get escalated to their engineering team.

     

    http://www.apple.com/support/contact/

     

    I have contacted AppleCare and the senior advisor I spoke with e-mailed me back yesterday. Essentially, all the screenshots and logs I submitted at the request of the senior advisor have been escalated to the "iMessages team." No other information was provided except that the issue was escalated and they are looking into it. The rep I spoke with said that this issue is pretty widely known.

  • PageOne53 Level 1 Level 1 (0 points)

    This worked! Thanks

  • Roland 747 Level 1 Level 1 (0 points)

    I was having the same problem with messages not being in date order on my MacBook (OS X 10.8.4). If you quit iMessages and then start it again, all the message will be in the correct order. It works for me!

  • J Mat Level 1 Level 1 (0 points)

    People keep saying the same thing over and over on this post.

     

    Quitting and reopening iMessages is a temporary fix that may solves the issue, but not a complete solution to the problem.  Having to restart the program every time someone messages you is a horrible standard for any messaging service.  Can you imagine if AIM required that?  It'd be ridiculous.

     

    This issue has been ongoing for a very long time now, and it seems like it affects a lot of users, judging from this forum and everyone who's reached out to AppleCare. 

     

    I'm really disappointed that Apple hasn't resolved this yet!  iMessages is a key app across all their devices, and of iCloud.

  • whootang12 Level 1 Level 1 (5 points)

    I experienced this issue for almost a year, but seeing these messages made me realize I haven't seen it in the past month or so.  I don't think I changed anything, I wonder if Apple is making changes behind the scenes.  One thing that seemed to work well for me instead of closing and reopening the app is to simply scroll up in the conversation so it downloads more messages.  That seemed to sync everything up again and was a little easier. 

     

    I do agree it is pretty bad how long it has taken to address this problem.  However, despite this annoyance, iMessage is one of the best features Apple has that keeps me tied into the Apple ecosystem.

  • John P. Level 4 Level 4 (1,145 points)

    Well, on a positive note, I heard back from AppleCare regarding my issue with Messages. I was told that it is still being looked into and to keep an eye out for an update. Translation: we don't know what the problem is yet, or we know what the problem is but are waiting to include it with the next update.

     

    I am now just going to turn Messages off and use it on my iPhone like normal. It was a very convenient feature but inconvenient to have to keep quitting/relaunching the application.

     

    I love Apple products but it seems things like this are not being addressed as quickly as I remember them in years past.

  • Burke102 Level 1 Level 1 (0 points)

    I'm still looking for the "postive note" you referenced.

  • DigiFruit Level 1 Level 1 (0 points)

    While it's a fact that restarting Messages sorts all messages according to their time stamps, it seems that the issue is triggered by the server. This is based on the facts that Apple support told me and that even an existing message thread can get scrambled, so that even past messages, that have already been received get reshuffled. This is a server based event that causes the issue, because Messages is just left open with no interaction and the event gets triggered after a while, so it has to do with the server communication and not the client alone.

  • John P. Level 4 Level 4 (1,145 points)

    I suppose the positive note is that they know about it. After all, it's only been ongoing for about a year now....

  • Burke102 Level 1 Level 1 (0 points)

    Haha! Just having a little fun.

  • Ralph Johns (UK) Level 9 Level 9 (69,420 points)

    Realistically it was present in the Messages Beta in Lion  but only really became a visible issue for many people when OS X 10.8.2 allowed iPhone and Apple IDs  to be linked.

     

    There seems to be some discrepancy in whether the iMessages sent to the Mac version are regarded as Originals or an Synced items.

     

    The most clear example is when a conversation has been held on an iPhone and then a Mac is turned On and Messages Launched.

    All the conversation is then synced (Particularly slowly) and then any "fresh" iMessages are accepted "Instantly" and out of order.

     

    People are now describing variants on this and it is becoming unclear if it is happening on Macs that have Messages logged in all the time.

     

    Whilst this thread is now very long (And relatively old) the actual numbers across the various threads on this matter are still small in terms of the overall users of Mountain Lion and Apple Products.

    This then points to multi-factorial influences on why some people see this and others don't.

     

    The Hosts only Monitor threads to a certain extent and then for things like Privacy and Security issues, Trolling and bad language.

    As has been said higher level posters can report "New Technical Issues" about any part ot the OS and the apps that are included.

    Apple engineers might look at a thread if links were posted in the feedback routes.

    http://www.apple.com/feedback/ichat.html  (it's built on the iChat engine).

    Or http://www.apple.com/feedback/

     

     

     

     

    3Sigcopy2.png
    9:42 PM      Thursday; August 15, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

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