Yesterday at around 11 am, my iphone 5 began restarting itself. However, it never goes to the main screen where I can access anything. It is in a constant, restart...black screen, restart...black screen. I tried connecting to itunes, but that was futile. I went to Verizon, and of course...with no upgrade available...It appears I'm stuck without a phone for several months or pay full price because of some issue with the software. I am a die-hard mac person. Mac book pro, ipad, iphone... However, at this point... I may switch to another type of phone. I have had nothing but trouble with the iphone 5. The first one was replaced after only a few months and now the replacement is ineffective. Something needs to be done either by apple or the wireless phone carriers. I, like most people, no longer have a home phone. My phone NEEDS to be working. If my contract is for 2 years with the phone carrier...then the phone should work for 2 years. That is not an unreasonable expectation. If it is warrentied for a year, then the contract should be for 1 year. Apple needs to understand that by creating, this atmosphere where if you need a phone and are not eligible for an upgrade paying 500.00 for a new phone will only cause your clients to consider other options.
My hope is that today when I go to the genius bar, they will either be able to fix the phone (based on what I'm reading on line...doubt that is going to happen) or provide me with a new phone free of charge. If that doesn't happen... my days with mac products are numbered...