Im new to apple communities and Im grateful for this form. I have been a long time apple buyer of apple
products all the way back to the Mac 128. I just have to voice a problem I have with apple support.
I've never been treated this way before and I really don't know why. It concerns the apple id. When I bought
products in earlier times, I never gave much thought to remembering and apple id. This was a mistake on
my part. Now, it seems I have four of them, of which I know two of the passwords. The problem is on the
third Id, i do not know the pass word and it is tied to some of my iphone apps. My iphone will not let me
update these apps unless I have that password. The problem is the email associated with this password
is now not working as that provided got bought out. So, there is no way to recover it. Second, when I answer
the security questions on the recovery page, it wants to know my birthday, and all of a sudden and when I answer
it shuts down. With all that said, I cant recover the password and update the apps.
Enter apple support, I finally got to account securuty yesterday, and you would have thought I was a criminal.
I provived them with all information identifying who I was and even ansered the security questions. The person
I was working with was very "dumb acting", asking me to repeat numbers over and over and kept putting me
on hold. I know cyber security is important, but come on. He could see I'm a very loyal apple customer with
a new iphone 5 on the way. I wanted him to help be reset the password to this account. Needless to say after
waisting 2 hours on the phone with him I nothing got got. He kept saying he would sent me a reset email
at another working email addres of mine, but it would not arrive. Then he would go back to asking me security
questions. It was apparent he did not believe me on saying who I was. I ask to speak to his suppvisor and was
put on hold for another 20 minutes, and did not get a suppervisor. He came back on and said there was not one
avaible and took my number for one to call me. It did not happen. This apple id stuff is out of control. Apple needs
to do something about merging these Ids since they are so important. I still have no clue what to do next other
than rebuying the apps and using another id. It is sad this simple problem can't be fixed. Come on apple, Ive
spent alot of money with you and you dissappoint me. I guess i'm venting alittle, but does anyone have any
ideas. I hate to complain, but this is out of hand.
John H. (iphone, ipad, mac pro, macbook pro)