Previous 1 3 4 5 6 7 Next 156 Replies Latest reply: Apr 20, 2016 2:45 AM by Spsatya41 Go to original post Branched to a new discussion.
  • Marc Leftoff Level 1 Level 1

    They replaced my iPhone without question. I printed the problem and brought in to Apple Store. They had never seen it before. They offered to fix it, or replace it. I took the replacement. It took 20 minutes. Thanks Apple!

  • Bear008 Level 1 Level 1

    Do you mean you printed the pictures with the purple speck?

  • Marc Leftoff Level 1 Level 1

    Yes, I printed examples of different photos all with the same exact purple issue. It was quite the compelling evidence. I also took a photo for them at the store to replicate the issue.

  • Misael Level 1 Level 1

    I noticed this issue with my phone just a few weeks ago. Finally took it in to the Genius Bar today. I showed the genius what the problem was and he immediately recognized it. He offered to replace it right away without cost, no questions asked. BTW I was still covered by AppleCare. When I asked him, he said that it was caused by a chip in the camera sensor and not by anything I might have done to the phone. I left the store happily no more than 15 minutes from my appointment time.

  • Bear008 Level 1 Level 1

    I took my iphone back and I really thought that Apple was going to give me a hard time with replacing it. I was wrong. At the Genius Bar the guy pretty much said "I deal with a lot of customers that complain. I am just going replace it for you". 10 minutes later I got a new phone!

  • Clat Level 1 Level 1

    I had this problem, a purple mark on every picture, took my iPhone 5 into Touchwood Apple store Birmingham and within 10 minutes I walked out with a brand new handset, not a refurb model either.

  • Jklatt Level 1 Level 1

    I just started getting the middle gran pixel as well. Glad I googled the issue, I see other iPhone5 users are experencing the same issue with the pictures in this message.  Apple store here I come!  Bsides the camera lens issue, I absolutley adore, love my iPhone 5!!!!

  • Donzy82 Level 1 Level 1

    Hi, i have a problem with my iphone 5 camera. Sometimes (and it happens a lot) when i start to take a picture, part or half of the screen is solid pink, and if i take the picture the pink side appears in it! Does anybody has this problem? i want to attach the photo but i don't know how!

  • jaber123 Level 1 Level 1

    I have the same problem. 3 black dots in the camera. I can also visibly see it inside the camera glass.

  • Daniel Goldwasser Level 1 Level 1

    I had the same issue, cloudy spots and also a strange black/purple spot. I took it to the store today and they replaced it.

  • jaber123 Level 1 Level 1

    They got it replaced.

  • PJJHughes Level 1 Level 1

    I had red spots on my pictures all of a sudden on my iPhone5.  Took it to Apple and said this is not a known issue and charged me $248 for a refurbished phone.  What a rip-off.  They got $248 but lost a great client.  Lucily I had not yet opened my new 27 inch iMac as it is now going back.  

  • oghowie Level 1 Level 1

    This makes no sense at all.  If you can reproduce the red spots in your pictures then they should have no reason to deny you a replacement phone.  Especially since the iPhone 5 hasn't been out for over a year, so you are still under warranty.

  • Sir Dusty Dust Level 1 Level 1

    You need to speak to manager and show them this thread.  Don't take back you 27in over something that can easily get resolved. 

  • PJJHughes Level 1 Level 1

    They could see the red spots and I showed them a picture from 4 days ago with no red spots.  Still under warranty.   Still had to pay.

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