Previous 1 5 6 7 8 9 Next 155 Replies Latest reply: Feb 5, 2015 9:26 PM by Angel_V Go to original post Branched to a new discussion.
  • RLS25 Level 1 (0 points)

    Did they give you a brand new iphone 5 in a sealed box or a refurbished one?

  • RLS25 Level 1 (0 points)

    Hi, did they give you a brand new phone with a box and headphones? Or a refurbished one? Thanks

  • jiserrab Level 1 (0 points)

    The "Genius" said it was new but it wasn't in a new iPhone box.  It was in a small brown cardboard box.  When he removed it he had to place the SIM card from my defective phone into it.  I had it replace so early on after release of iPhone 5 that I doubt they had a chance to have referbished on hand.  It looks like they had a supply of these "brown box" iPhones for just this reason.  So it's a new phone just not in retail packaging.  I have heard differing reports about whether apple uses referbished or not.

  • ffohwx Level 1 (5 points)

    I had the same problem. Slingle gray spot in my rear camera. I first noticed it a few months ago back in May, but it wasn't irritating me too much. But, since I had a launch day iPhone 5, my warranty is expriring in a little over a month, so I thought I'd take it into the Genius Bar. The guy looked at it for a few seconds and went and grabbed a white box refurb from behind the counter without a word. At least I'm assuming it was a refurb. It wasn't a standard iPhone box...just this thin white box. I was out the door in 12 minutes.

  • AppleKsa Level 1 (0 points)

    Today I had my iPhone 5 changed for the second time, I bought it 4 months ago and after a week I discover was something shaking inside, went to the shop and got it change immediately with the one in the white boxe... just a phone!

    Today after reading this tread I went to the shop and ask to get it replace again because of the black spots, I had actually 2 on all pictures, this is probaly going on since couple of months.

    I got it replace again!

    What is going on with this 5??

    Bye from Saudi Arabia!

  • conconchi Level 1 (0 points)

    yes the apple store should  swap it out fore a new phone, they don't really take the phone apart and go and fix it, only when its something small, but this problem that you have would involve taking the phone apart and cleaning the lens ect.

  • starsareonfire Level 1 (0 points)

    I am taking my iPhone in today because I have 4 or 5 gray spots in camera mode that show up on photos. I have cleaned the lens so I know that it isn't any dirt on the exterior. I also restored the phone to make sure it wasn't software related....I'll report about whether they replace it or not.

  • mcoka1 Level 1 (0 points)

    I went to the lincoln rd store in miami fl.

    Talked to the manager and he did not want to hear about anyone else having this issue or what I was finding on the internet with other people having the same spotting issue. He claimed that they took it out back and opened it and saw that there was oil inside of it. They would not open it in front of me so I may see for myself. I have no idea how I would get oil inside the iPhone. They would not replace it like i've read in threads here. Not this manager not this store. ***** that my iPhone 5 photos suck with these grey light spots. It almost looks like someone placed there finger prints on the lense a bunch of times. I don't have apple care either which did not help. Now I'm considering buying the replacement rear camera from for $39 and replacing it myself.


    Thoughts? thx

  • itsiky Level 1 (0 points)

    I have the same issue on my iPhone5 which i purchased on Jan, 4 grey spots on my front cameraIMG_1004_01.jpg

    what should i do with that?

  • Gamtu Level 1 (0 points)

    That is a classic symptom of dust particles on the camera lens inside the phone.  It can also be caused by a scratched or nicked lens cover (crystal) on the outside.  I suggest examining the lens cover with a magnifying glass.  If you find scratches, nicks or other stuff that won't come off then that's your fault and it would be very nice of Apple to fix this free but they're not obliged to.  If that lens cover appears perfectly clear, clean and scratch free then Apple can clear the dust out or replace the phone at the Genius Bar.  

  • akufromfin Level 1 (0 points)

    I had the exact same clear spots (same than in the very first post) on my iPhone 5 and it was newly replaced with a brand new iPhone 5. I took it to my operator who then sent it to an Apple repair shop and a week after I got informed that warranty covered the problem. It was quick and easy, nobody claimed that warranty would be void or anything, and now I'm a happy owner of a new working device.

  • Erkuh Level 1 (0 points)

    My camera had the same problem, and it really bothers me.. Do I need to have apple care to get a replacement phone?

  • Stuart Bryant Level 1 (55 points)

    I had the exact same issue and took my out of warranty iPhone 5 into the local Apple Store and they swapped it over for a refurbished model, no problem at all.

  • CRamirez0319 Level 1 (0 points)

    The same just recently started happening to my new iPhone 5S. I am so truly disappointed, I purchased my phone through my local Verizon store. Can I go to the apple store or should I go to my local Verizon store.

  • iHemiola Level 1 (5 points)

    There is no longer a gray area where if you're, say, 5 days out of warranty, they'll treat you to a swap.


    Once they put in your serial number you're either in warranty or out of warranty. You were lucky. For me, I'll put up with the spots and spend $275 towards a lens for my DSLR.


    If you don't have Apple Care, and can buy it, I recommend doing so.

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