Neither Safari nor Firefox can view PDF files on the web - they appear blank?

Question

Neither Safari nor Firefox can view PDF files on the web - they appear blank?

Starting a couple of weeks ago, now when i'm at a web site and I click on a link that is a pdf, the screen is blank dark gray. I closed Safari and opened firefox and tried to see if that would work. Firefox also didn't display the pdf, just a blank white page. It had a note saying I needed to disable some plugin and restart, which I did, but it still doesn't display a pdf.

any suggestions? I keep all of my software updated and have Acrobat 9 as part of the CS5 suite on my system.

iMac, Mac OS X (10.6.8)

Posted on Oct 8, 2012 9:50 AM

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Answer 1

Best reply

Carolyn Samit

Level 10

165,615 points

Oct 8, 2012 12:56 PM in response to Kathy Bourassa

Try this...

Quit your browsers then open the Finder.

From the Finder menu bar click Go > Go to Folder

Type or copy/paste: /Library/Internet Plug-Ins

Click Go then move the Adobe PDF browser plugin to the Trash.

Relaunch a browser to test.

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Answer 2

Oct 8, 2012 1:55 PM in response to Kathy Bourassa

this worked, thanks

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Answer 3

Oct 8, 2012 2:00 PM in response to Kathy Bourassa

You're welcome Kathy 🙂

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Answer 4

Sep 12, 2013 3:19 PM in response to Carolyn Samit

Hi Carolyn, I have the same problem, I have been able to download pdf files in the past but when I click on one now I just get a blank page, tried doing what you suggest, I don't have a PDF browser plug-in in my library/internet plug-ins and cannot find one when I do a search.

What else can I try ?

Thanks

Chrissy

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