Skip navigation

Problem with Configurator - 15 iPads in Bretford cart, and 12 will accept backups, new apps, etc without any problems, but 3 of them give me a "Supervision Failed" error.

547 Views 1 Reply Latest reply: Oct 8, 2012 12:37 PM by Eptesicus79 RSS
MBHyden Calculating status...
Currently Being Moderated
Oct 8, 2012 11:26 AM

Problem with Configurator - 15 iPads in Brettford cart, and 12 will accept backups, new apps, etc without any problems, but 3 of them give me a "Supervision Failed" error.  If I wait a while and refresh each one individually they will accept the refresh.  Sometimes it's a short wait, and other times its a long wait. 

 

They seem to hang and then fail on the step "checking pairing."  I have signed in with my Apple ID in both iTunes and Configurator.  It's always these same 3 iPads.  I've tried plugging them into different connectors, and I've tried using the iPad to see if they want me to sign in on the machine before a sync.  I'm very stumped, but I'd really like to get this solved.  The idea behind having a supervised lab of iPads seems very good.  I think I fully understand the workflow, and I'd love to be able to set this cart to sync every time an iPad is plugged in, but with these 3 failing every time it's not that trustworthy.

 

For information purposes (if needed), these are iPad 3 - 16 GB wifi only.  The MBP is the latest 13" i5 base model with Mountain Lion.  Everything is brand new.

 

Any ideas would be appreciated.

iPad, iOS 6

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.