jeckels

Q: 1st gen apple tv will not connect to itunes, despite factory restore, reinstall of itunes, reboots of everything.

I am at wit's end. Until a couple of days ago, my 1st gen Apple TV connected fine to iTunes. Now, it will not connect no matter what. I have tried the following:

 

1) restart both ATV and my machine (Win 7 running iTunes 10.7)

2) restored ATV factory settings and reinstalled software

3) hard-wire via ethernet to my computer (which some articles seemed to indicate should work - nothing happened)

4) hard-wired both my cpu and ATV to a router - nothing shows up

5) removed and reinstalled all Apple programs, including iTunes, QT and ancillary

6) vaired between hard-wired internet connection and wireless for ATV

7) did everything on this page, including open ports manuallyhttp://support.apple.com/kb/TS1453

 

Most frustrating of all, my wife sees the device instantly in her iTunes. AGHH!

Apple TV, Windows 7

Posted on Oct 8, 2012 1:11 PM

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Q: 1st gen apple tv will not connect to itunes, despite factory restore, reinstall of itunes, reboots of everything.

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  • Helpful answers

  • by obzidian,

    obzidian obzidian Dec 20, 2012 11:46 AM in response to jeckels
    Level 1 (0 points)
    Dec 20, 2012 11:46 AM in response to jeckels

    Hi, I have exactly the same issue. My iMac can see my iPads but no longer the 1st Gen Apple TV. However my MacBook Pro iTunes sees it fine but not the iPads! Is there a connection?

     

    Factory reset the Apple TV, restarted, plugged it in via ethernet: tried everything I can think of but no joy.

  • by emiliefrompéry,

    emiliefrompéry emiliefrompéry Dec 27, 2012 6:16 AM in response to jeckels
    Level 1 (0 points)
    Dec 27, 2012 6:16 AM in response to jeckels

    I have the same issue as well with my 1st gen Apple TV. It is not recognized by iTunes anymore, even when I plug it via USB.... Frustrating!

  • by Rudegar,

    Rudegar Rudegar Dec 27, 2012 7:02 AM in response to jeckels
    Level 7 (28,734 points)
    Apple TV
    Dec 27, 2012 7:02 AM in response to jeckels

    had the same problem once

    went to the appletv's settings and unlinked it with the computer

    let it do it's restart and clear synced data

    set it up to link with the same computer once more

    and let it sync the data once more

     

    haven't have issues since

    but described the solution to many in this forum who had the same issue