For anyone looking to temporarily fix the issues with exchange and the push part here is a solution that I proposed and worked for most people:
Here is how to do that in 4 steps
a) Go to Settings > mail, contacts, calendar,> scroll down to "Show" and change that to 200 or 500 recent messages.
b) You also have to check how many emails you have in other mailboxes. If that number is really high, lets ay more than 500 emails, in order for the fix to work you also have change how many mails to sync on each mailbox from no limit to 1 month or even less.
c) if your iCloud mailbox has way to many mails in inbox this fix may not work for your. It will work if you turn off icloud mail in settings. This will not delete your mail. You will have to live without iCloud mail until apple fixes it.
d) Go to settings > notifications > Mail and check each account if notification center is on?
I hope this helps you, I know it is a frustrating situation. But this temporary fix, has fixed it for most people.
I have been following all of the threads for the past several days and am having the same problems with exchange email not pushing to my iPhone 5. The only account I have signed into my email is my active sync account. No icloud. I have tried everything suggested on the forum-to no avail. As mentioned, these only provide a temporary fix and agree it is at Apple's end where this needs fixed. I consider myself tech savvy and have owned palm, blackberry and for the past three years android phones. Never had a problem with push email until I decided to make the jump over to an iPhone. I have an iPad 2 and have not had a problem pushing emails since updating to iOS 6.
CloudWire - Why do you keep spamming this across the threads?
Any Temporary Fix will only last HOURS! Multiple people have done enough testing and calls to Apple that we are waiting on Apple to fix the root cause, not just perform X steps while pointing south east with your ring finger pointed at the sun between the hours of 11:01 and 11:22.
I just wanted to let folks know that after having my issue escalated and providing full logs from a debugging profile, Apple informed me today that they are now aware of this issue. They told me there is currently no known workaround, and that the only solution at present would be to set up the phone as new and not restore from any previous backups—but even then, it's possible the problem may return. I was also advised it may be fixed in a future software update, but they were unable to provide any time frame.
So I suppose there's nothing to do other than just wait and hope they fix this soon.
Just giving this thread the bump as I'm now experiencing this exact issue:
I'm running 6.0.1 on a Sprint iPhone 5 in an area that is only 3G. The email account is gmail, configured to work as an Exchange account. Push breaks as soon as my phone receives or places a phone call when using the phone over cellular data. I've been able to isolate that specific action as the catalyst that ultimately ceases Exchange function. After receiving or placing a call, I will routinely attempt to open a page in Safari and that works no problem. If I attempt to open Mail, it will read "Connecting..." on the bottom status bar and will not move from that message. At this point, I'm unable to send or receive email on my Exchange account. Anecdotally, weather is unable to update and some other Apps lose data function. Toggling Airplane Mode, or using a wifi network will restore my Exchange connection and I will begin to receive email both through Push and Fetch.
I have attempted to clear network settings, restored through iTunes and set up the phone as a new device, and a DFU restore on a "fresh" copy of iOS 6.0.1. Basically, I'm at my wits' end. It should also be noted that i have another iPhone 5 on my Sprint account - running 6.0 - and this broken Exchange is not an issue.
My temporary fix has been to set up my gmail through the gmail setup in mail - not exchange. I'm able to take and place calls and continue full functionality of the device. I'm not a software engineer, but this tends to indicate that there is some glitch in how Exchange works on cellular data - especially when that data connection is interrupted.
Let's all hope this issue can be resolved soon.
I have an issue with my iPhone 5 running iOS 6.1 which is similar to the ones mention here but with a little more complication added.
I run an Exchange server mail account and over the past few weeks the mail app will hang when opening a newly received message to read. The app starts connecting then hangs with all the emails in the inbox disappearing and a new sync starts to repopulate the inbox.
Sometimes this happens more Han 10 times in a day.
I've tried several several fixes, such as:
Deleting mail account on app and creating it again.
Deleting he Exchange profile and starting again.
Restoring the phone from a back up.
Restoring the phone to factory setting and setting it up as a brand new device.
All with no luck..
Any assistance would be appreciated..
Ps: the phone is set to FETCH every 30 mins but I have also set it to PUSH the Inbox plus 1 other folder (Sent Items) as there is no option to have this set to FETCH.
I've changed the number of days o Sync plus the number of messages to store, but thus has not eloped at all. It seems to happen more whilst in an LTE zone.
The folks t the Apple Genius Bar are stumped with their only solution being replace the phone. However, I do to think it is a hardware issue as this was also occurring ( but far less frequently) on my 4S.