6 Replies Latest reply: Oct 12, 2012 4:04 PM by Gamtu
ix halo fan xi Level 1 (0 points)

I took a couple of videos, including one long video (about 30 minutes) to test the quality and it was wonderful! The problem is that I can't do anything with them. They are (obviously) too large to send to people via things like email. I tried connecting it to my computer via usb to put the files onto my computer (my preferred method of dealing with files) but the video files were not there at all.


From my computer, there was really only one available path of folders and it took me to my camera roll where I could transfer/copy/save all my photos to my pc (which is great because I have taken many nice pictures). The videos, which were also stored on my phones camera roll were not visible in the folder at all (though the folder properties indicated it was 5GB large as if to say it did have the videos).


So my question is basically: how can I access my videos (and ideally get them onto my computer)?



Other details: I do not own a Mac and my iPhone is my only Apple Product.

iPhone 5, iOS 6
  • Julian Wright Level 7 (34,860 points)
  • ix halo fan xi Level 1 (0 points)

    I have already tried that. The videos do not show up in the explorer (which would be the most sensible option) and if I choose to the options to import it just gives an error that I need to install some mysterious scanner.


    Thank you though for the reply.

  • Gamtu Level 1 (0 points)

    When I connect my iPhone 5 to my PC running Windows 7.   The pc acknowledges the phone and a window pops up just like the AutoPlay window in the example in Julians link.  I select "Import Pictures and Videos using Windows".  I get both video's and pictures in the next window that comes up.  The window does only show vids and pics that have not been previously downloaded.  I'd have to navigate to the folder where they've all been getting dumped to see previously imported pics and vids.


    I never get a request for a mysterious scanner.

  • ix halo fan xi Level 1 (0 points)

    Now when I try to import it will import pictures but it will nowhere offer any video options. Any ideas anyone?

  • ix halo fan xi Level 1 (0 points)

    I Figured it out!!!!


    My solution was to download the new iTunes and here is why I think it worked:


    I tried to download the old iPhone explorer thing to search for the file and it required iTunes, which I didn't have. I was running Vista because I had to reset my pc to factory defaults (poor old PC haha. if only I had money for a new one). I don't like iTunes at all so I never bothered with it. Anyway, I started downloading the new version of iTunes (10.something) and about 1/8th of the way through the install, my pc started installing driver software on its own. It turned out it was installing drivers for my iPhone 5 (this occurred 1/8th of the way through right after iTunes installed some Apple components stuff for PCs) and this time, when I looked in the phone's folder for its data, my 30 minute video was there !!! So I think what was needed was a driver on my PC for my phone which for some reason didn't install until I got some Apple components (which was the first part of the iTunes install).


    Thank goodness I don't need to touch iTunes and thank goodness it works! It is truly a wonderful phone and hopefully this will offer another solution to finding those pesky large video files (or large video file) that won't open up in the explorer.

  • Gamtu Level 1 (0 points)

    I'm curious, can you now just connect your iPhone using the lightning cable and have windows download pics and vids or do you have to do something else to make it work?