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I have worked with my local ATT store , CenturyLink tech support, the local Genius store and apl-care to no avail. When using the iphone 4s mail app, my q.com mail no longer syncs and the mail folders are not displayed in the app. Does anyone else have this problem or know of a fix? The iphone mail app did work before. I wonder if there is a bug in the new operating system that I downloaded a few days ago.
iPhone 4S, iOS 6
I found the answer to your question....q.com accounts can be established as a POP account or as an IMAP account and when you enter in your information for the account set up in settings it automatically defaults to a POP account setting. But q.com accounts need to be established initially as an IMAP account in order to be able to see existing folders established within the account. The current IOS does not allow q.com accounts the option after initial set up for an IMAP configuration, so you need to do the following steps to bypass the system and configure the account correctly
In settings go to Mail, Contacts, Calendars
Select Add Account
On the next screen select Other for the account
Select Add Mail Account as the email account type
Enter in your email address
Enter in an incorrect password
Attempt to establish the account and after a few attempts the system will default to a page in which at the top of the screen you can choose IMAP or POP configuration
Select the IMAP configuration and enter in the correct password and follow the steps for the rest of the account set up
You should be good from there, sounds a bit extraneous in order to establish an email account but it is a successful work around. Hope this helps and good luck. :)
I found the answer to your question....q.com accounts can be established as a POP account or as an IMAP account and when you enter in your information for the account set up in settings it automatically defaults to a POP account setting. But q.com accounts need to be established initially as an IMAP account in order to be able to see existing folders established within the account. The current IOS does not allow q.com accounts the option after initial set up for an IMAP configuration, so you need to do the following steps to bypass the system and configure the account correctly
In settings go to Mail, Contacts, Calendars
Select Add Account
On the next screen select Other for the account
Select Add Mail Account as the email account type
Enter in your email address
Enter in an incorrect password
Attempt to establish the account and after a few attempts the system will default to a page in which at the top of the screen you can choose IMAP or POP configuration
Select the IMAP configuration and enter in the correct password and follow the steps for the rest of the account set up
You should be good from there, sounds a bit extraneous in order to establish an email account but it is a successful work around. Hope this helps and good luck. :)
Sorry I forgot to mention that once you are able to establish the email account with the IMAP settings make sure you enter in the correct password in the incoming server and outgoing server information field.
I always forget that there are 2 places to input the password once you configure the account as an IMAP and get an error stating the information entered is incorrect ;)
Oh my gosh, thank you so very much for this post. I had almost excepted that I couldn't have my folders or have it sync properly with my q.com email. shelby8098's post was dead on and fixed me right up.
Thanks shelby8098!
I've been trying to set up IMAP accounts for my q.com addresses in IOS 8.1 on my iPad Air 2. Your solution worked perfectly for me. Thank you very much.
Thank you so much for this tip. Worked perfectly!
q.com (CenturyLink) mail not synching
