HT204686: How to erase your iOS device and then set it up as a new device or restore it from backups
Learn about How to erase your iOS device and then set it up as a new device or restore it from backups
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Helpful answers
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Oct 9, 2012 3:12 AM in response to fredfromwpby stedman1,Contact your cellular provider to determine their rules regarding unlocking
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Oct 9, 2012 3:13 AM in response to fredfromwpby wjosten,Apple does not unlock iPhones. Only the carrier your phone is locked to can authorize your phone's official unlocking. There is no other way to get your phone officially unlocked.
So, contact the carrier your phone is locked to.