Michael Haffey
Level 1 (9 points)
Desktops

Q: Aperture 3.4.1 issues - incl. doesn't work with Topaz

I have recently returned from holiday and auto-updated Aperture to 3.4.1.

 

There were some minor problems.  My plug-ins all wanted their serial numbers entered, but that was easy.

 

However, I also use Topaz labs software as an external editor (and also a plug-in).  The program is called photoFXlab.  Although I have set it up in Preferences -> Export and pointed Aperture to the program, when I try to use it the photograph I am working with doesn't come across to photoFXlab. 

 

Under Preferences -> Export I have set the file format to be TIFF (16 bit) at 300 dpi, but it appears that Aperture is not creating this file.

 

I'd be grateful for suggestions on how to fix this.

 

Thanks!

iMac, Mac OS X (10.7.3)

Posted on Oct 9, 2012 3:22 AM

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Michael Haffey

Q: Aperture 3.4.1 issues - incl. doesn't work with Topaz

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  • by léonie,

    léonie léonie Oct 9, 2012 3:31 AM in response to Michael Haffey
    Level 10 (108,148 points)
    iCloud
    Oct 9, 2012 3:31 AM in response to Michael Haffey

    With the new App Sandboxing in Aperture 3.4 some plug-ins are no longer compatible.

     

    See Aperture 3.4 and later: Some third-party plug-ins are no longer compatible

     

    Check the version of your plug-in (external editor) on the manufacturer's webpage, if it is sandboxed; you may need to upgrede to a newer version.

     

    Regards

    Léonie

  • by Michael Haffey,

    Michael Haffey Michael Haffey Oct 9, 2012 3:41 AM in response to léonie
    Level 1 (9 points)
    Desktops
    Oct 9, 2012 3:41 AM in response to léonie

    Hello Leonie

     

    Thank you for replying.  This is the latest version of the Topaz software, just released 2 months ago.

  • by mtb_monster,

    mtb_monster mtb_monster Oct 9, 2012 5:23 AM in response to Michael Haffey
    Level 1 (35 points)
    Oct 9, 2012 5:23 AM in response to Michael Haffey

    Michael,

    I use photoFXlab & the other Topaz plugins with Aperture 3.4.1. The latest version of photoFXlab is v1.2. The software has not had an easy "birth" and there have been at least 2 upgrades since launch. I'm not wishing to doubt that you are on the latest version but it may be worth double checking that you're on v1.2.

  • by Michael Haffey,

    Michael Haffey Michael Haffey Oct 9, 2012 5:29 AM in response to mtb_monster
    Level 1 (9 points)
    Desktops
    Oct 9, 2012 5:29 AM in response to mtb_monster

    Thank you, mtb.

     

    I was pretty sure I was on the latest version, and I am.  Version 1.2.0 built Tuesday Aug 21 at 16:30.

     

    It didn't solve the problem, but was worth checking.

     

    Thanks again

  • by léonie,

    léonie léonie Oct 9, 2012 5:39 AM in response to Michael Haffey
    Level 10 (108,148 points)
    iCloud
    Oct 9, 2012 5:39 AM in response to Michael Haffey

    I just tried to install photoFXlab - the latest version on MacOS X 10.8.2. On the Topaz Side it is listed as compatible with MAcOS X 10.6 and 10.7.

     

    When I run the Installer, it shows up as incompatible with Mt. Lion - the dreaded "Ghostbusters" icon:

     

    tpsoftwaremanager.png

     

    The bundle clearly contains components that are incompatible. What is your MacOS version? Is the signature 10.7,3. still correct?

  • by Michael Haffey,

    Michael Haffey Michael Haffey Oct 9, 2012 5:45 AM in response to léonie
    Level 1 (9 points)
    Desktops
    Oct 9, 2012 5:45 AM in response to léonie

    Hello Leonie

     

    I'm on 10.7.5.

     

    I'll update my profile. 

     

    Thanks

  • by léonie,

    léonie léonie Oct 9, 2012 5:56 AM in response to Michael Haffey
    Level 10 (108,148 points)
    iCloud
    Oct 9, 2012 5:56 AM in response to Michael Haffey

    For 10.7.5 do the same sandboxing restrictions apply as for 10.8.2.

  • by Michael Haffey,

    Michael Haffey Michael Haffey Oct 9, 2012 6:02 AM in response to léonie
    Level 1 (9 points)
    Desktops
    Oct 9, 2012 6:02 AM in response to léonie

    Hello Leonie

     

    According to this

     

    http://topazlabs.com/support/kb/index.php?View=entry&EntryID=17

     

    the software should run under 10.6, 10.7 and 10.8.

     

    Thank you for your ongoing suggestions!

  • by mtb_monster,

    mtb_monster mtb_monster Oct 9, 2012 3:30 PM in response to Michael Haffey
    Level 1 (35 points)
    Oct 9, 2012 3:30 PM in response to Michael Haffey

    Hi Michael,

    I've now tested this on my iMac (OSX 10.8.2) and I too cannot get photoFXlab to run as an external editor. It can be selected in preferences but does not export an image and nothing appears to happen.

     

    It works fine as a plugin though, allowing layered images to be created and having access to the other Topaz Plugins. Can you access photoFXlab through this route? Does it offer you the functionality you need?

     

    The notes on the Topaz site suggest that photoFXlab replaces Fusion Express as a plugin (more like a link to allow access to the other Topaz plugins), however, I'm able to run both alongside each other and can use each interchangeably depending on the task. photoFXlab is a more flexible and fully featured gateway.

     

    I've had photoFXlab since release when running OS10.7.x and had no problems installing it under Lion. It has worked fine (as a plugin) since upgrading to ML.

     

    As I'm writing this I'm beginning to wonder if photoFXlab is designed to run as an external editor in Aperture? Or if any users have had any success?

     

    HTH

     

    Ade

     

    EDIT : Just reopened Aperture. When photoFXlab was used as an external editor it did create a new version (16-bit tiff as per my preference settings) but this did not export / launch photoFXlab.

     

    Message was edited by: mtb_monster

  • by Michael Haffey,

    Michael Haffey Michael Haffey Oct 10, 2012 8:32 AM in response to mtb_monster
    Level 1 (9 points)
    Desktops
    Oct 10, 2012 8:32 AM in response to mtb_monster

    Hello mtb

     

    I now am having problems installing photoFXlab as a plug-in.  Feeling very stupid as I have done it before, but even after searching the Topaz site I can't work it out.

     

    I know this is not an Apple problem, but could you please help?

  • by mtb_monster,

    mtb_monster mtb_monster Oct 10, 2012 3:01 PM in response to Michael Haffey
    Level 1 (35 points)
    Oct 10, 2012 3:01 PM in response to Michael Haffey

    Hi Michael,

    This link should take you to the dowlads page on the topaz website:

     

    https://www.topazlabs.com/downloads/index.php

     

    Then download the photFXlab installer for Mac - it will download a dmg file called topazsoftwaremanager_online_091812. Double click and follow the instructions. Once the initial install phase has completed (after clicking through the various confirmation boxes) you should see this dialogue box.

     

    Screen Shot 2012-10-10 at 22.55.00.png

    Option 3 Fix installation problems should then give the option to repair photoFXlab. There is a further checkbox to re-install from the topz server. You could try giving this a go.

     

    Advice comes with the usual health warning about making sure you have a working backup of your data etc.

     

    HTH

     

    Adrian

  • by Michael Haffey,

    Michael Haffey Michael Haffey Oct 11, 2012 3:31 AM in response to mtb_monster
    Level 1 (9 points)
    Desktops
    Oct 11, 2012 3:31 AM in response to mtb_monster

    Thank you, Adrian.

     

    I also received this suggestion from Topaz.

     

    I have done this (and even rebooted) but sadly the problem remains.

  • by Michael Haffey,

    Michael Haffey Michael Haffey Oct 11, 2012 7:39 AM in response to Michael Haffey
    Level 1 (9 points)
    Desktops
    Oct 11, 2012 7:39 AM in response to Michael Haffey

    I have had a reply from Topaz.  It reads

     

    "This is a known issue for the new aperture, we are working on it.   We will send you the solution when we have the fix. "

     

    Thank you all for trying.

  • by léonie,

    léonie léonie Oct 11, 2012 7:51 AM in response to Michael Haffey
    Level 10 (108,148 points)
    iCloud
    Oct 11, 2012 7:51 AM in response to Michael Haffey

    We will send you the solution when we have the fix. "

    Please post it here, when you receive the answer, hopefully soon!

     

    Léonie

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