improve support community

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improve support community

Is there a way to reach Apples programmers in any way with suggestions. Seems to me Apple Support Community is a playground for customers to exchange.

Just wondering why they don't implement a few indicator buttons for extra feedback to them which topic effacts more user.

There are two possible ways they perhaps doing this. One would be of a form of ranking. Which post been comment how often. --> This seems to educate a "me having this problem too" community posting behaviour. Instead of driving the community members to get in a short form to the point. Describe the trouble they have in a more general way to make it possible for other members to join with a "yes, been looking for this and it effects me in the same way" button instead of posting long comments and loosing focus on the first problem. But perhaps i'm wrong here and it's more a discussion about the sense of making this a forum. Perhaps someone have any better suggestions where i could post this to reach people who are aware of what i having in sense.

Please don't understand me wrong. Don't won't only critizise and run away. Instead i believe in a cooperative form of finding solutions and this was my current thought. About exchanging knowledge we have and troubles other face to. Thanks.

The second possibility is they receive enough crash log reports from users and get out of that a good enough feeling where are the most trouble with the new configurations. Does anybody have perhaps an idea how it works in Cupertino and how are the numbers relating of people let them see their crash reports.

Must say i'm trust Apple till now very much but my crashlogs are not set on by default.

MacBook Pro, OS X Mountain Lion (10.8.2)

Posted on Oct 9, 2012 8:48 AM

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Answer 1

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babowa

Level 9

78,115 points

Oct 9, 2012 9:04 AM in response to MaxDoom

First, these forums are user to user; Apple generally does not monitor or get involved except for the hosts who make sure that everything runs smoothly. Second, the software used is not Apple's - they use a commercial software and are therefore limited in what they can do. Third, have you read the ToU which you agreed to when you established an account? Here is a small excerpt:

Submissions

Stay on topic. Apple Support Communities is here to help people use Apple products and technologies more effectively. Unless otherwise noted, do not add Submissions about nontechnical topics, including:
1. Speculations or rumors about unannounced products.
2. Discussions of Apple policies or procedures or speculation on Apple decisions.
Be polite. Everyone should feel comfortable reading Submissions and participating in discussions. Apple will not tolerate flames or other inappropriate statements, material, or links. Most often, a "flame" is simply a statement that is taunting and thus arbitrarily inflammatory. However, this also includes those which are libelous, defamatory, indecent, harmful, harassing, intimidating, threatening, hateful, objectionable, discriminatory, abusive, vulgar, obscene, pornographic, sexually explicit, or offensive in a sexual, racial, cultural, or ethnic context.
Post constructive comments and questions. Unless otherwise noted, your Submission should either be a technical support question or a technical support answer. Constructive feedback about product features is welcome as well. If your Submission contains the phrase "I'm sorry for the rant, but…" you are likely in violation of this policy.
Do not post polls or petitions or links to same.
Test your answer. When possible, make sure your Submission works on your own computer before you post it.

Here is the link to the complete ToU:

https://discussions.apple.com/static/apple/tutorial/tou.html

It boils down to this: you have a problem and ask for help. While others are trying to help, people post with "I have the same problem" and the cause of theirs may or may not be unrelated, so, in effect, they are threadjacking: the thread becomes confusing and you may not get the attention you deserve. Therefore, it is encouraged that everyone starts their own topic with their own problem.

And, if you want Apple to see a crash report, Apple won't see it if you post it here. You can register and file a bug report here:

https://developer.apple.com/programs/register/

or, for more general ideas, provide feedback here:

http://www.apple.com/feedback/

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Answer 2

MaxDoom Author

Level 1

0 points

Oct 9, 2012 9:19 AM in response to babowa

This solves the questions i had. Thank you. Btw i registered for the apple developer program and participate from now in the apple feedback site you send me.

The "I have the same problem" button didn't appear in my own created discussions and i think i have overseen in others till now so far. Thank's for that hint. Was also something i've been looking for here.

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