12 Replies Latest reply: Feb 6, 2013 7:50 AM by ppapple451 Branched to a new discussion.
ktwome Level 1 Level 1

After installing mountain lion on iMac, superdrive will not burn or recognize cd/dvd. Have tried several different brands and burning software with same results.


iMac, OS X Mountain Lion (10.8.2)
Solved by ktwome on Oct 12, 2012 12:08 PM Solved
After testing all media some blank and some with content (both cd and dvd) it appears to be a hardware failure. The blank discs would not write and the content discs would eject without reading. I already purchased an external drive which was cheaper than repairing the internal superdrive.Thanks for the input.
Reply by Poikkeus on Oct 9, 2012 10:15 AM Helpful
If you have a CD or DVD, insert the disk and see what happens. If the drive kicks back the disk or gives you some kind of error message, then it's most likely a hardware issue, and might require a repair. However, if the drive seems to work fine mechanically, then it's a software issue.  http://support.apple.com/kb/HT2801?viewlocale=en_US&locale=en_UShttp://www.macworld.com/article/1166312/cures_for_an_uncooperative_cd_dvd_drive. html Follow these links, and post with your results; others will gain from the info!

All replies

  • Poikkeus Level 4 Level 4

    If you have a CD or DVD, insert the disk and see what happens. If the drive kicks back the disk or gives you some kind of error message, then it's most likely a hardware issue, and might require a repair. However, if the drive seems to work fine mechanically, then it's a software issue.

     

    http://support.apple.com/kb/HT2801?viewlocale=en_US&locale=en_US

    http://www.macworld.com/article/1166312/cures_for_an_uncooperative_cd_dvd_drive. html

     

    Follow these links, and post with your results; others will gain from the info!

  • Poikkeus Level 4 Level 4

    What's the status of your Superdrive? Post here, so we know what happened.

  • ktwome Level 1 Level 1

    After testing all media some blank and some with content (both cd and dvd) it appears to be a hardware failure. The blank discs would not write and the content discs would eject without reading. I already purchased an external drive which was cheaper than repairing the internal superdrive.

    Thanks for the input.

  • ppapple451 Level 1 Level 1

    It's not the drive, it's Mountain Lion.  I have my MBA dual booted with Windows 7 and the drive works perfectly in Windows.  When I boot into OS X, it exhibits all the symptoms above.  HELLO APPLE?!?!

  • petermac87 Level 5 Level 5

    ppapple451 wrote:

     

    It's not the drive, it's Mountain Lion.  I have my MBA dual booted with Windows 7 and the drive works perfectly in Windows.  When I boot into OS X, it exhibits all the symptoms above.  HELLO APPLE?!?!

    Doesn't explain why every Mac I have and know of running ML have no issues like this. You are not talking to Apple here, just other users, no matter how many threads you post this same info in.

     

    Pete

  • Poikkeus Level 4 Level 4

    It appears the OP has addressed the problem, and only time will tell what happens.

     

    Please update us with the details.

  • petermac87 Level 5 Level 5

    Yes it seemed it was a hardware issue with the OP. hopefully all is running smoothly now.

     

    Good Luck

     

    Pete

  • dpaulc Level 1 Level 1

    This may not help everybody, but I've had some success.  Tried everything mentioned here -- no luck.  Booted from a 10.7 drive and superdrive works fine. Booted to 10.8 and doesn't work again.

     

    Installed Toast on Mountain Lion and now it works fine.  If I shutdown or restart I have to launch Toast again to get it to work.

     

    This is definitely a software problem that Apple needs to correct.

  • petermac87 Level 5 Level 5

    If it were a software problem we would all have this issue, wouldn't we?

     

    Pete

  • dpaulc Level 1 Level 1

    But we don't all have the same hardware. I suspect that it's a hardware/software combination that is causing the problem -- but if it begins working when Toast is launched that suggests to me that it's correctable via software.

     

    I discovered that I can leave a CD or DVD inserted into the drive, shutdown, startup, and NOT launch Toast and the superdrive operates normally.

     

    I should also mention that until I run Toast the superdrive behaves as if it's dead.  I can't even insert a disc.

     

    Since my last post I have added Toast and an Applescript app to the login items in the Users & Groups.  The Applescript app simply waits a few seconds and closes Toast.

  • petermac87 Level 5 Level 5

    dpaulc wrote:

     

    But we don't all have the same hardware.

    I rest my case.

     

    Pete

  • ppapple451 Level 1 Level 1

    Just giving a little update here. I was contacted by Apple last month and they acknowledged there was a software issue with the ML upgrade that was causing the drives to stop working. They sent me a utility to run on my system that gathered data about the problem and I send them back a nice fat data file. They said they were working on a fix and it would show up in one of the next updates. Fingers crossed for a Oct 2013 fix