13 Replies Latest reply: Oct 18, 2012 1:33 PM by baltwo
islands4me Level 1 Level 1 (0 points)

After downloading OS X 10.6.8 to Snow Leopard, my DVD player no longer works. I get a -10960 Error installation error. The DVD player is v.5.4 running on MacBook Pro 2GHz (older 2010). Can I download 10.6.8 to my external hard drive and reinstall to MacBook? Would that even have the DVD player? Would I have to erase and install. I do have a retail version of OS X 10.6.3. Or, is there an Apple DVD stand alone download specific to 10.6.8? Have not seen this discussed in other forums. Any help would be appreciated.

MacBook Pro, Mac OS X (10.6.8)
  • CMCSK Level 6 Level 6 (10,640 points)

    Did you repair permissions and restarted your computer afterwards after you installed 10.6.8?  If so, try the following.....



    Disconnect all peripherals from your computer.


    Boot from your install disc & run Repair Disk from the utility menu. To use the Install Mac OS X disc, insert the disc, and restart your computer while holding down the C key as it starts up.

    Select your language.

    Once on the desktop, select Utility in the menu bar.

    Select Disk Utility.


    Select the disk or volume in the list of disks and volumes, and then click First Aid.

    Click Repair Disk.

    Restart your computer when done.


    Repair permissions after you reach the desktop-http://support.apple.com/kb/HT2963 and restart your computer.


    Another thing you can try is custom installing.  You can custom install the DVD application directly from your install disc by following the onscreen custom install instructions.  Or reinstall the os by installing the 10.6.8 combo updater directly from Apple's download site.











  • islands4me Level 1 Level 1 (0 points)

    Thank you, CMCSK, excellent advice and some that I practice before all software changes ... run Disk Utility to verify and repair permissions. I ran DU 3x with restarts and then tried to use DVD Player. No luck. I do not have the install disks, that is why I purchased the OS X10.6.3 to have onhand for emergencies, but had already upgraded the OS X to 10.6.8.


    Best Advice ... download the 10.6.8 combo updater from Apple onto my external hard drive and download that to the MacBookPro which already has 10.6.8 and that should repair and/or replace the DVD Player ??

    Because ... can't use any disks and Disk Repair hasn't solved (or trashing preferences) the issue. I think the app is corrupted. I'll report back after the install.


    Note: Without all the advice/tips I've found in this community, I would not know about erase/install, bootable volumes, Disk Utility's importance/usage, researching a problem using keywords for quick solutions. Excellent source of info for all Mac users, at no matter what level of expertise (or not). Thanks.

  • baltwo Level 9 Level 9 (62,210 points)

    Since you have the 10.6.3 retail SL install disc, reinstall it, ensure DVD player works, clone it to an unused volume, and then run the 10.6.8 v1.1 updater.

  • noondaywitch Level 6 Level 6 (8,130 points)

    I hate to say this, but if that's a mid 2010 model it would have shipped with 10.6.3, so there's a very high chance the retail disc won't boot it or install.


    Models are MacBookPro6.1, MacBookPro6.2, MacBookPro7.1

    Earlier models (late 2009) MacBookPro5.4 and below are OK.


    I note however that you quote a 2GHz processer; none of those above appear to have had that.

    The  only model I can find with 2GHz is the  early 2011 15" (MacBookPro8.2). That definitely won't boot from the retail disc.

  • islands4me Level 1 Level 1 (0 points)

    Thanks for responses balto and noonday witch. Sorry, I was out-of-town and late to get back to you.


    I thought downloading 10.6.8 to my Seagate, hookup to MacBook and download the Combo Updater and "perhaps" it would work? But have held off considering 2nd response.


    More info on MacBook Pro, 1: released Feb, 2006 and shipped with 10.4; 2 GHz Intel Core Duo Processor (1), first of its kind after the G4. 15-1/2" screen. Memory 1 GB. Not partitioned. Has no PCI card.  ATA Bus: MATSHITADVD-R UJ-857.  I bought it from a friend when my G4 died.


    Have had problems with overheating on this model (downloaded smcFanControl to help) and sometimes hard drive spins loudly.


    So. Which should i now do ... erase/install 10.6.3 from retail disk and upgrade from there OR download 10.6.8 combo updater from Apple to external harddrive (I'm using an older G4 to do this) and download that, hoping it will correct the DVD Player App. Would it write-over the existing OS?


    Thanks so much for your help. Gets frustrating when I can't do it myself. That's why I have YOU !!!

  • islands4me Level 1 Level 1 (0 points)

    Oh, I FORGOT ... I have to download the 10.6.3 onto my external hard drive and then install on the MacBook Pro (which should have had a clean erase?) since the DVD Player doesn't work (duh) and I don't have the install disks. Guess it would help to have that bit of info.

  • noondaywitch Level 6 Level 6 (8,130 points)

    OK, got the model.


    Have you actually tried booting from the SL 10.6.3 disc (insert disc, restart and hold down the C key no later than the chime). Keep C held until the Apple logo appears.

    I ask this because I'm not entirely clear if your error is with the physical drive or the software application DVD Player. If the latter, it plays no part in booting from the DVD.


    With a broken DVD drive I don't see how you're going to install on the external, either.

    SL has never been available as a download. (not to be confused with the updates).

    I doubt that it would work from the G4 because there's no readable file system on the SL disc as far as the G4's concerned (SL has no PPC support at all).

    The combo updater is of no use without the retail installation in the first place.


    If the OS is still there on the MBP, just download the combo updater and run it. It won't hurt and it may correct some anomalies. (I don't see why you're involving an external drive for this).

    But I rather think the DVD player isn't going to be fixed that way - it would only feature on the combo if a component of the player was changed between 10.6.3 and 10.6.8.


    So at base, if the combo doesn't fix it you need somehow to run the 10.6.3 retail DVD. I would suggest an external DVD drive if the DVD drive is broken, but I'm not 100% certain you can install fom there.

    Perhaps one of the other contributors can help us there.


    The external HD should certainly be put to use to backup your existing system in case of problems. You don't have original discs either, so the current installation is your only source of the iLife applications among others.

    That can be done easily using the Restore function in Disk Utility, which will produce a bootable clone.

  • islands4me Level 1 Level 1 (0 points)

    okay...there are a lot of problems w/DVD's out there, so I'll state again what's going on here ...

    I have a Intel Duo-core (Feb 2006) version of PowerBook Mac (2 GHz) laptop which originally shipped with OS X 10.4 and has been upgraded to OS X 10.6.3 then to 10.6.8.  The DVD Player no longer works and I was not clear whether that meant the hardware or the DVD application. Because of others' hard work/research, I did find out the following:

    - Installed OS X10.6.8 combo updater. Did not repair the DVD player. Nor did trying to boot up from the SL install disk (10.6.3) as the player just spins and almost immediately ejects disk.


    - The external HD was used because Safari on the PBM was wonky, downloaded the update on spare laptop to ex-HD then to PBM .. very easy. And yes, I use it for all my backups. And yes, Disk Utility ... always.


    - Is it the player? Does it work or is it the app? Good question.

    I can get an exercise DVD to play in Front Row app in the DVD player .. ok, hardware works.

    DVD app ... v4.6.5 and that version is for a PPC, not an intel (not 64-bit).How did it even get in the folder? And where is the proper DVD player? (there's no PCI or AGP card listed in profile).


    I cannot find anywhere a download for an Mac version DVD player for 64-bit PBM (some updates mention it, but not a stand-alone). Closest I've come is VLC Media Player for Mac OSX (which has received favorable reviews, any thoughts). 

    Where can we download a DVD player? One that will work with intels? That work with OS X10.6+ ?


    Think that's all up to date ... there's certainly a lot of people looking for answers to this same problem ... I've been looking for weeks, and so have many others. Frustrating, but we keep plugging away and you guys are awesome. Thanks.

  • baltwo Level 9 Level 9 (62,210 points)

    DVD Player 5.4 works w/10.6.8, 5.5 w/10.7.x, and 5.6 w/10.8.x.

  • noondaywitch Level 6 Level 6 (8,130 points)

    A few things there; first off, Intel notebooks are MacBook or MacBook Pros, not PowerBooks which were PPC G3 and G4 models and discontinued in 2005.


    If the MB is already running 10.6.8, you'll need to erase Macintosh HD to install from the 10.6.3 disc.


    Core duo (as opposed to Core 2 Duo) will not boot in 64 bit. So a 32 bit player is perfectly fine. Except of course if it's PPC code only, in which case it would be running under Rosetta and that's not ideal for a DVD player.


    AFAIA, DVD player is updated by the SL retail disc (along with Safari and iTunes), so the correct version should be there. As mine is 5.2, (and I'm running 10.6.4) I would expect the 10.6.8 combo to update that, or Software Update to indicate that an update is available.


    Incidentally, VLC is a useful application even if you have a good copy of DVD player, as it can play some codecs that DVD Player can't.

  • islands4me Level 1 Level 1 (0 points)

    Wow, going back and reading all the above comments ... I need to go live on that ISLAND !! Or stop writing so late at night.

    I do have a MacBook Pro 1,1 (2 GHz Intel Core Duo) OS X 10.6.8 (newly installed combo updater). Apologize for the brain-fog.

    And guess what ... there is now no, nada, zip ... a DVD application (of any version) .. not even a preference on the hard drive. But the answer does seem to be in the version of DVD player (when I can find one). Weird, eh?


    So ... I thank you noondaywitch and baltwo for all the great info and will go from here ...  because you both have provided me with excellent answers (and I'm sure to many others, as well). If anything else miraculous happens during this saga, I will comment. Thanks!!!

  • islands4me Level 1 Level 1 (0 points)

    Thank you, baltwo, for the info! That does seem to be the right version of DVD player. I'm not up and running yet but closer than yesterday. But maybe headed for my island about now  ...

  • baltwo Level 9 Level 9 (62,210 points)

    thumbsup.gif  Let us know how it turns out.