3 Replies Latest reply: Jul 10, 2014 1:13 PM by bobcrossley
James Elliott1 Level 1 (105 points)

I have an AXIS 207W Network camera.  It has many features.  I can "see" it over the Internet and check it via a web interface.  I can also set it to "trigger" when it detects motion and e-mail me a series of several images it has recorded of the motion.


The camera sends me the e-mails via my iCloud e-mail.  Or at least it did with no problems until Sunday, October 7, 2012.  That day it stopped sending pictures.  I cycled the power on the camera and tested it's e-mail capability and it worked.  But that didn't last long.  I got a few e-mails from the camera on Monday, October 8, 2012.  When I tested the e-mail capability, it failed and gave this message:


Primary mail server: Error - SMTPclient: Error! Cannot find any commonly agreed SASL mechanism...


I had been using these settings:


Primary mail server: smtp.mac.com

Primary server port: 587


and my iCloud e-mail username without the @mac.com or @me.com attached.  That has worked for several years, but now doesn't.


I looked around and found this page:




with this information:


SMTP (outgoing mail server) information:

  • Server name: smtp.mail.me.com
  • SSL Required: Yes
  • Port: 587
  • SMTP Authentication Required: Yes
  • Username: example@me.com (use your @me.com address from your iCloud account)
  • Password: Your iCloud password


I tried those settings, but got the same error.


Does anyone have any ideas of what's going on or how to fix it?  Thanks!