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Dec 19, 2013 2:23 PM in response to Kangkairenby ChrisJ4203,It will get fixed, and if it doesn't work in the 24 hour period, call AT&T customer care back and ghey will help. You have the request number in the email you showed me, that will help. Relax a little and give it time. I know it is frustrating because it doesn't work right now, but it will.