4 Replies Latest reply: Oct 10, 2012 9:37 PM by b noir
db2xpert Level 1 (0 points)

Upgrading to current version of iTunes on Windows XP Pro


Install fails duringn final step which is uninstall of old version, can't find iTunes.msi

There are several of these on my system, tried pointoing at each directory for different attempts.  All same result,

says can't find it


What can I do to get around this issue?

Windows XP Pro
  • Allan Eckert Level 9 (50,699 points)
  • b noir Level 9 (72,060 points)

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the /___sbsstatic___/migration-images/199/19972617-1.gif "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):




    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)


    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.


    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:


    Cleanup removing itunes.png


    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • db2xpert Level 1 (0 points)

    That did it.  Thanks.

  • b noir Level 9 (72,060 points)

    You're welcome. Glad you got things sorted out.