1 Reply Latest reply: Oct 10, 2012 4:44 PM by CRMDVM
jacwebb Level 1 Level 1 (0 points)

i have wi fi connection but my printer says it cannot be connected.  any thoughts on how to get it connected so i can print?


MacBook Pro
  • CRMDVM Level 4 Level 4 (1,365 points)

    Hi - you have not given a lot of info to go on - so I am going to assume that the installation went well and you entered your wireless network name (SSID) and password etc. - so I would have to sugget that you power off and power on the printer to see if that works - if not then power off  the whole network (modem, router(s), computer(s) and printer in any order - then re-power starting with the modem (be sure to pull and replace the battery if it has one) then the router, computer and printer - make sure each device re-boots completely before going to the next device - if this doesn't work then I would contact the printer manufacturer support people and see what they say.