Stuck on Setting Date and Time

Very frustrating. Apple MTC Consultant's suggested DMZ fix did not work for me. cwlown's suggested downgrade fix did work -- thanks, cwlown.

Seems like something Apple should fix.

My problem was not exactly the same as people above but thought I would post my issue and solution in case someone has the same and I can save them a few hours.

My service provider is Bell and after sending me a new modem to replace one that was acting up Apple TV did not work. Called in two different times and both tech's told me it was an Apple issue. Connected old moden (exactly the same as new) and Apple TV worked again. Called Bell back and they reset my account access password which is modem specific and it works fine now.

I was told that In some cases they may have to set a static IP address for your modem instead of havinng a dynamic one. This sometimes creates issues with AppleTV.

Also, if your a Bell customer they won't support devices they don't sell. I was lucky enough to speak to a very good tech who was willing to help regardless of Bell policies. Funny that they'll be happy to upgrade me to a Fibe25 service with 200GB of allowable monthly data to accomodate AppleTV but won't help troubleshoot a conflict with that device and their modem in most cases.

Just restarting the wireless router and then restarting the Apple TV immediately fixed this issue for me.

Thanks Budhiss, your solution worked perfectly for me!

You can always buy a ROKU box - it works very well and does not have the limitations that AppleTV has on it.

Maybe if enough people stop purchasing ATV they might wake up and fix something.

Had similar issues with my ATV2 not being able to set the date and time. I tried resetting, restoring, restarting and all would seem to get stuck at the setting date and time. I finally uplugged it and plugged it straight into my MacBook Pro with the micro usb cable (didn't even need the power cord). Through iTunes I clicked on Restore. iTunes took over and did a complete restore including a firmware update. Then when it finished it said to plug it back into the TV. When I did it asked me to set the language, set the wifi network and password (the usual startup stuff) and voilà! It works again.

I know that one solution doesn't always fit all so I'm sharing mine. Hope this helps.

Had the sale issue. Went To the router config menu and released DHCP. Restarted the ATV3 and it works.

I was able to get my Apple TV working again by downgrading the firmware following the instructions in this message:

https://discussions.apple.com/thread/4387125?answerId=20008613022#20008613022

In case that message disappears, here's my translation:

1. Connect your Apple TV to your computer via USB. Don't plug in the power cable.

2. Download the older 5.0.2 firmware from Apple here:

5.0.2 (Apple TV 2): AppleTV2,1_5.0.2_9B830_Restore.ipsw

5.0.2 (Apple TV 3): AppleTV3,1_5.0.2_9B830_Restore.ipsw

3. Open iTunes and select the Apple TV. Hold down the option key and press the restore button at the same time.

4. In the dialog that opens select the firmware that you downloaded.

5. The restore process will take a few minutes. Once it's done plug your Apple TV back into your TV. If the date and time message persists just press the menu button to skip it. This got mine working again.

Good Luck !!!

Hi Cwlon, or any that can help

I downlaoded the software, but comes down in ZIP. Also the files unzipped dont have IPSW extention.

any tips how to gt it done, becasue when I try to restore using I-tunes it will not pick the software up

Two things to try.

1. Don't unzip the file. Just change the file extension to .ipsw and see if iTunes will recognize it.

2. Use a different browser to download the file.

The problem is still the 5.1 or 5.2 firmware. There are 2 workarounds (I use firmware 5.2 and 1st described below):

1.- Switching to a smartphone's hotspot internet access and then switching back to home wifi:

example with iPhone 4S iOS6

a. Turn off WIFI and turn ON General>Cellular>"Cellular Data"

b. Turn on Settings>Personal Hotspot (then assign an apple tv-friendly password...if you look at the apple tv password input menu, that means letters/symbols next to each other, for example)

Now do the following to the Apple TV:

a. make sure ethernet cable is unplugged

b. press remote "Menu" key until youre in the menu with only Computers and Settings icons

b. Go to Settings>General>Network>Wifi> Select "Other" and wait for the list to appear, then select your phone's name and enter the password (you'll see what I meant on step 1-b)

Return to the main menu and wait a few seconds, then it should load all the ATV icons...but that's not it...you want to use home wifi, not cellular data...

Now go back to ATV Settings>General>Network>Wifi and select your router's wifi under Other's list...it will now connect to the internet as always.

2.- The other option is to downgrade to 5.0.2 firmware. You can find this solution in the answers above and that-s a permanent solution as long as you don-t upgrade by mistake later. I posted it step by step with some important details people don-t mention to make it work: https://discussions.apple.com/thread/4035175?start=0&tstart=0

I resolved my issue by providing a static ip address for my apple tv 2.

I first started having this problem with two different AppleTVs (one at home and one at work) back at the end of 2012 immedialtery after a software update. I tested everything at home and in the office with another AppleTV that had not been upgraded and it worked fine on both networks so I was more than convinced it was the software upgrade that turned two of my AppleTVs into bricks. I tried everything to fix my AppleTVs and went into an Apple store and they would not even acknowledge this problem. So I put the two AppleTVs in a closet and forget about it the last few months. Last night I decided to to plug the AppleTV back in and see if pehaps a new software upgrade had been released that would fix this problem. There was a new software upgrade and it fixed the problem. So for now, problem solved.

This vexed me for a long time. Now we finally have a fix!

All credit goes to Ed Gainer, our Network Admin.

:::

Version update 5.2.1 (6025) seems to have changed the way its searches for time. According to the Apple website’s list of ports used by Apple, the time protocol NTP would normally communicate via TCP or UDP. This was the case in previous versions, but when the update for 5.2.1 was introduced, the Apple TV displayed a “Searching for Time and Date” indicator upon restart. The only remedy was to select “Menu” on the Apple Remote. At that point, the main menu now only displayed “Computers” and “Settings” options. All the icons for other online content options such as YouTube, HuluPlus, Vimeo, etc. were missing.

After running a packet trace the ports, NTP (123), DNS (53) and ports 49152 – 65535 were used in booting the Apple TV. After some trial and error it appears that the Apple TV is searching for the time via the NTP protocol through UDP. When port 123 was opened in the firewall over TCP/UDP it still did not communicate. The solution was to specifically indicate the NTP protocol over UDP. Keeping the NTP protocol specified via TCP is also recommended.

The resolution to this problem was to create a service group for Apple including the following services.

Additionally, it is recommended to include these services in the group to encompass all of the Apple products in your environment.

Awesome markdavies!!

the network infor was just what i needed. I opened up the correct ports and presto it worked!!