Previous 1 2 Next 25 Replies Latest reply: Jan 3, 2016 10:17 AM by parcan64
nh999 Level 1 (0 points)

Just upgraded from a 4s to 5. Emails getting stuck in "sending" and the phone will just keep spining and never send the message. Sometimes if Wifi is available i can enable it, close and open email it will send. Most of the time, i must reset power to the phone and then the message that was sending is gone(Not sent) and must be typed up again(PITA). It then sends emails again for a bit. all during this time i continue to receive new messages.


Anyone else have this problem?




iPhone 5, iOS 6
  • Dan0780 Level 1 (0 points)

    Yes, having the same issue with my exchange account and on any wifi network.  Can not reply to emails using exchange account and being on wifi.  It sends new emails fine but can not reply.  I talked with my IT department and they think its an ios 6 bug.

  • nh999 Level 1 (0 points)

    It have turned off the LTE option in the cellular settings and this problem went away for me.



  • scottjf8 Level 1 (10 points)

    I'm having the same issues... If I disable wifi it goes away temporarily. Happens on my ipad 3 as well as the iPhone 5.

  • nobreferreira Level 1 (0 points)

    I have the same problem since I upgraded to iOS6, but from an iPhone 4.


    Anyone with the same problem?

  • JaneNJ Level 1 (0 points)

    I have the exactly the same issue.   So annoying! You thought you sent out the email to someone and waited for the response. And it turns out the email still sits in your Sent box!!

    Restarting phone always solved the problem, but so annoying since I have to retype everything. If I wait long enough (after the error indicating the email cann't be sent), then the email will be placed into the Sent folder and I can resent it after restarting the phone.

  • in2muzikk Level 1 (0 points)

    Same issue here with iPhone 5 using iOS 6.  After composing an email and hitting "send," just keeps showing "sending" at the bottom.  Display shows:  5 bars, AT&T, M-Cell (M-Cell previously provided by AT&T since I had such poor reception at home), and WIFI.  One workaround is going into Airplane mode and then turning WIFI back on, then the email sends right away. 


    It's like the cellular signal is blocking WIFI or something.  I have also had problems sending texts over Whatsapp when using WIFI at work, messages will fail with a red circle to the right.  Never had that problem before upgrading to iOS 6, it seems that the messages which normally go through DATA are being sent through Cellular?  At least the experience is similar, since my standard texts sent over cellular would often fail, never had a problem sending them through DATA using WIFI before.   

  • Hadi123 Level 1 (0 points)

    I just traded my iphone 4s and got an iphone5.


    I have my work email (exchange) and my gmail account set up on my phone. As soon as I updated to IOS 6, I started to have these problems:


    1. When I send emails out, they get stuck in my outbox. 
    2. When sending picture msgs, they just stay in sending status. 
    3. A problem with Internet links not opening on safari.


    I did everything that you can think of, restarted the phone, reset network settings, restored to factory settings and setup as NEW iphone, checked all email and exchange settings (all are correct) and they way they worked on my 4S, deleted my exchange profile on the work server.


    I did all that you can think of and nothing was a permanent fix.


    Apple Geniuses, please help us get this resolved. Other co-works are having the same problems.


    iPhone 5, iOS 6.0.1, iphone5 exchange email mms

  • apmello Level 1 (0 points)

    Put the phone in airplane mode.. Open mail, go to outbox and delete the message.. Worked for me (iphone 4 running ios6)

  • Scott Bollenbacher Level 1 (0 points)

    This worked for me. Quick and easy. Thank you

  • An_Apple_A_Day_Keeps_The_Android_Away Level 1 (0 points)

    So what is the real solution from Apple for this ongoing problem?


    The workarounds mentioned above work sometimes, but I am facing this problem every day, sometimes multiple times a day.


    Is Apple doing something about this?


    Is this a software problem or a hardware problem?

  • in2muzikk Level 1 (0 points)

    After having a lot of connectivity issues (e.g.: could not load a web page even with 5 bars LTE, email stuck sending, etc.) I took my iphone 5 (AT&T) back to Apple and they replaced it.  Same issues with the new phone, after I went back again, the girl at the store told me that her iPhone 5 was doing the same thing.  Many customer reports of the issue as well, and even restoring the iPhone to factory settings didn't help.  This seems to be an LTE signal issue with AT&T, my workaround is to run a speed test ( and confirm that the phone is "hanging."  Results are typically 0.5 Mbps download and 0.01 Mbps upload.  Then I put the phone into airplane mode for 10 seconds and usually have a decent signal after the phone reconnects (upload speeds 1.5-2Mbps typical with 4-5 bars LTE). Frustrating, but it's the only solution that was worked for me.


    Hopefully AT&T can resolve this issue with the iPhone 5 before it drives everyone crazy.  So many times, I think a particular website is running slow, but then after a minute or so I realize it's the phone (or how it connects using LTE) and then confirm this with a speed test.  I also report the issue using AT&T's "Marks the spot" app, but that takes forever since the phone can't get a signal to report the diagnostics! 

  • Hadi123 Level 1 (0 points)

    This is truley insane and it drives me nuts!!


    I' am on the Sprint network and this is still happing to my iphone 5. I had a 4s also with Sprint and this was not happing. So the network is the same, the only thing different is I have a 5.


    The Iphone5 has something wrong with it. Even the people at the Apple store have no idea what is going on.


    I have tried everything. With coverage or with WIFI this still happens...


    It has been several months and this still happens.


    Where is the solution Apple?


    I wish there was Customer Satisfaction Survey that people can take to rate their satisfaction with their phone.

    This can go out to customers that buy a newly released product. So others dont have to fall into a trap of buying something that doesnt work and if it doesnt work the maker (Apple) will have to fix it. And the survey will hold their feet to the fire to fix this.


    Apple please respond to this problem. It has been long over due.





    I don't want another iphone.

  • Big RickA Level 1 (0 points)

    I too had this problem as did a coworker of mine.  For both of us, the common denominators were:


    1. Both connecting to Exchange email

    2. Both using Comcast for Wifi

    3. Both using the Arris TG862 all in one Wireless CableModem.

    4. Did not have these issues on other networks.


    For each of us, the solution was to discontinue use of the Arris modem for Wifi.  I replaced the modem altogether with an SMC (which may also be owned by Arris but is not Arris-branded and has different firmware).  My colleague kept the Arris but put it in bridge mode and connected an Apple Airport router for Wifi.


    Hope this helps for at least some of you.  -Rick

  • soulcoach33 Level 1 (0 points)

    I am using an iPhone 5, iOS 6.1.2
    Rogers network in Canada
    Airport Extreme (brand new)
    Shaw internet
    SMC modem


    AND all of a sudden, my gmail will not SEND. (it is configured via Other, Imap, using my own domain email.)

    It is STUCK sending.


    I turn off WIFI and then it sends.




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