5 Replies Latest reply: Feb 26, 2013 5:51 AM by Fubaracing
TallGlenn Level 1 Level 1

I recently purchased and received iPhone 5 with IOS 6.  Immediately paired with Lexus RX350, however 3 days later pairing doesn't work anymore.  Called Apple support and learned that problem is at Lexus side.  Visited JM Lexus dealership in Margate, Florida, and learned that problem is with Apple in that Apple hasn't yet provided Lexus with software upgrade/firmware or whatever else is needed.  When I asked for a timetable, Lexus service technicians continue to advise that Apple hasn't returned any phone calls.  At this time, Lexus will be publishing a report stating that iPhone 5 is not compatible with Lexus RX350.  This isn't good.  As much as I like iPhone, I am unwilling to keep the iPhone and buy a new vehicle.  Within about 3 days, my 14 day trial period expires.  As of this date, no one at Apple has provided any information to JM Lexus about fixing the problem.  Unless I hear something within the next 3 days, I'll be forced to replace iPhone 5 with another manufacturer's phone, one that is compatible with Lexus Bluetooth.

 

Any and all help is very much appreciated.


iPhone 5, iOS 6, Bluetooth Pairing Issues
  • samfing Level 1 Level 1

    I wish I had found your post sooner. I talked to Apple customer service on the phone and they told me they are not aware of any known issue with iPhone5 and Lexus RX350 and they sent me some troubleshooting guide... They are not even aware of the problem even though it is posted in Apple's discussion thread...  Going iPhone5 from iPhone4 for me is truly going backward and causing a lot of inconvenience. I am actually passed 14 days trial period so I am SOL... I hope you were able to return yours in time. I am very frustrated and disappointed with Apple.

  • DsrtFox Level 1 Level 1

    I do not know id you returned your phone or not, but here is my post so that you can have a little more information.

     

    https://discussions.apple.com/message/20192927#20192927

     

    HTH

     

    RJ

  • Fubaracing Level 1 Level 1

    TallGlenn,

     

    I wanted you to know that I am the Lexus Technology Specialist at a Lexus dealership on the other coast of Florida and the RX350 does in fact work with the iPhone 5.  I actually own an iPhone 5 and have had no issues pairing my phone, transfering contacts, and playing music and even using the Lexus Enform App Suite. It is a shame that they are telling you that the car is fine and the phone is the not working piece.

     

    Hope this helps.

  • jusjelli Level 1 Level 1

    Fubaracing,

    I noticed you're a Lexus Technology Specialist, can I contact you privately via email regarding an issue with a RX450h 2011 year model? Thanks,

  • Fubaracing Level 1 Level 1