HT201836: How to restart your Apple TV

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Jdgsyd

Q: I am locked on a screen with a picture of the Apple tv box, a white cable, and the iTunes symbol.  How do I reset?

A box popped up earlier saying there was an apple tv update available.  I launched the update, and it froze after completing step one of two.  Now, when I try to reset / re-start Apple tv I get to a screen with a picture of the Apple tv box, a white connection cable coming out of it, and the iTunes symbol (musical notes surrounded by blue).  I cannot re-set using the silver remote, not sure what else to do.?

AppleTV 2

Posted on Oct 11, 2012 3:28 AM

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Q: I am locked on a screen with a picture of the Apple tv box, a white cable, and the iTunes symbol.  How do I reset?

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  • by Marc Hofstede,

    Marc Hofstede Marc Hofstede Oct 11, 2012 5:05 AM in response to Jdgsyd
    Level 2 (211 points)
    iPod
    Oct 11, 2012 5:05 AM in response to Jdgsyd

    Your Apple TV is in restore mode because the firmware upgrade went wrong. You will have to connect it to a computer with a micro-usb cable and then restore it with iTunes.

    The micro-usb connection is below the HDMI connection on your Apple TV.