1 Reply Latest reply: Oct 11, 2012 5:05 AM by Marc Hofstede
Jdgsyd Level 1 (0 points)

A box popped up earlier saying there was an apple tv update available.  I launched the update, and it froze after completing step one of two.  Now, when I try to reset / re-start Apple tv I get to a screen with a picture of the Apple tv box, a white connection cable coming out of it, and the iTunes symbol (musical notes surrounded by blue).  I cannot re-set using the silver remote, not sure what else to do.?

AppleTV 2
  • Marc Hofstede Level 2 (195 points)

    Your Apple TV is in restore mode because the firmware upgrade went wrong. You will have to connect it to a computer with a micro-usb cable and then restore it with iTunes.

    The micro-usb connection is below the HDMI connection on your Apple TV.