Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPod touch 4g defects..but won't replace free by the service provider

i've been to service center.. my ipod touch 4g is still under warranty because i got that only Last March 2012. The problem is that the volume button (particularly for the decreasing) is very sticky. see i've asked this question couple of months ago and majority says that i should take this to nearest service inquiry. Yes, the button is sticky.. although i could still press it, but it's very difficult and truly a discomfort. the next one is it has a screen defects but not cracks.. there is a shadow.. the ipod icon is left on the display no matter where i go even on apps. tried resetting it a gazillion times but it still remains there badly. i took it to the nearest apple center and talk to a personnel and try to explain things about my problem. he just examined the 3.5 mm jack and says i could no longer replace the device free because according to him, the metallic thing inside has discolorated which indicates that it got wet already.. then he is reading something that "according to apple terms and conditions blah blah,,,,defects with your device due to accidents are not covered in warranty" he said it could be replaced but with charge already.. what should i do something about it?

iPod touch, iOS 5.1.1, Black

Posted on Oct 11, 2012 7:49 AM

Reply
4 replies

Oct 11, 2012 8:35 AM in response to gian_barry

If your iPod got wet, then the warranty has been voided and you will have to pay for replacement. User damage is not covered by the warranty. If you do not believe the service technician, you can try another service center and see if they make the same diagnosis. If they do, then there's nothing you can do other than pay the fee if you wish a replacement.


Regards.

iPod touch 4g defects..but won't replace free by the service provider

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.