13 Replies Latest reply: May 9, 2013 9:35 AM by crouchy123
mattbucy Level 1 Level 1 (0 points)

just got iphone 5. had a 4 prior. i travel a lot, up and down the east coast. i find that my connectivity fails frequently as i travel. my go-to fix is to reset network settings. this wouldn't be a huge deal if doing so didn't forget all my wifi passwords. but it does. and it requires a the phone power down and up which can take precious time when navigating. in the perfect world of seamless connectivity ios6 isn't a shining example at the moment.

 

so, any hot fixes out there?

 

-m


iPhone 5, iOS 6
  • mattbucy Level 1 Level 1 (0 points)

    ios 6.0.1 does not fix the problems. the problem occurs when moving between wifi networks. the phone does not successfully negotiate a handoff from one to the other and ends up not even being able to ping the net. resetting network settings fixes this, but what a pain, as i switch networks walking around town all the time.

  • ChrisJ4203 Level 8 Level 8 (40,435 points)

    User troubleshooting includes power phone off/on, reset, restore from backup, restore as new. There could be an issue with the iOS, however if you are experiencing this after the iOS 6.0.1 update, I would try a restore. It is possible there is something in your backup that is causing the problem. If a restore as new does not fix the problem, then make an appointment at the Apple Genius Bar for them to diagnose your phone.

  • wjosten Level 10 Level 10 (93,760 points)

    Restore your phone, first from backup. If no change, restore as a new device. If no change, make an appointment at an Apple store to have your phone replaced.

  • mattbucy Level 1 Level 1 (0 points)

    thanks for the replies. if i restore from first backup (the backup of my iPhone 4 before upgrading to a 5) what happens with my system? does it stay at ios6.0.1?

  • wjosten Level 10 Level 10 (93,760 points)

    Yes, your phone will stay at iOS 6.0.1, doesn't matter if you restore from backup or as a new device.

  • crouchy123 Level 1 Level 1 (0 points)

    This is happening to both my Iphone and Ipad.  I can receive emails, surf the net but can't send emails.  I have been told to do a restore numerous times to no avail.  Anyone else have this problem??  How do you know if it's your backup causing it and if it is corrupted or soemthing.  Not keen on this, I would have years of stuff to start over with grrrrr

  • ChrisJ4203 Level 8 Level 8 (40,435 points)

    Your problem is not like the OP. You state you are having trouble sending mail, and that is it. What type of error are you receiving when you attempt to send mail? I would be willing to believe it has something to do with your SMTP server settings and nothing to do with network settings problems like the OP describes.

  • crouchy123 Level 1 Level 1 (0 points)

    i don't get any kind of error message, it just sit and "thinks" and never sends.  The only way I know if something went through is if I get a copy of the email.  I now have it setup to Bcc myself.  Funny thing is this started happening shortly after I changed my password on my email account.  My email provider tried helping, my cell phone company tried helping and this was the only solution they gave me but it seems stupid to have to do this all the time.  Not a problem on my PC

  • ChrisJ4203 Level 8 Level 8 (40,435 points)

    I would try removing the account and then re-entering it. When you establish the new account, it should verify itself by pinging both the incoming and outgoing servers. It is very possible when you may the password change, it did not completely change things on the phone. Who is your email provider?

  • crouchy123 Level 1 Level 1 (0 points)

    I live in Canada. Rogers is my email provider and bell my phone carrier. That was the first thing I did when I changed the password. It eventually worked when i did that but every so often I can't send emails and have to reset network settings in order to get it to work. It has been beyond frustrating and both carriers don't know what to do?  My husband has a blackberry and never has any problems with it. No matter what lol!

  • ChrisJ4203 Level 8 Level 8 (40,435 points)

    Well, I can understand the frustration. Another thing, Blackberry handles mail differently than the iPhone, so that could explain why he reports no problems. However, when Blackberry has a mail outage, it affects all mail that you have on the phone. The only way it doesn't is if you are hosting your own Blackberry server settings on a corporate mail account. The iPhone connects directly with the email servers without the 3rd party intervention that Blackberry has. Many times problems with email connections can be traced back to the actual provider's server. I have had issues in Outlook on my desktop with my ISP's mail in the past. They will make minor changes to their settings and because most people are on their network with a desktop, it doesn't affect things. Many email providers require additional settings for access by cellular devices, and if they make changes to that and do not notify you, this is when you experience problems.

  • Anthony Morra Level 1 Level 1 (0 points)

    Hello mattbucy,

     

    did you try a hard reset?

     

    Hard Reset;

    Hold down the sleep/wake and home buttons for at least 10 seconds or until the apple logo appears.

     

    Restore to Factory Settings (but backup on iTunes first)

     

    Hope that resolves your problem. If not, could you please respond back ASAP as I will try and find another solution to your problem? This may help other too with the same problem.

     

    Thanks,

    Anthony Morra

  • crouchy123 Level 1 Level 1 (0 points)

    Many many times LOL!!!!!