2 Replies Latest reply: Oct 11, 2012 6:42 PM by Rampage42
Voidwalker6 Level 1 (0 points)

I got a replacement and I have to say the back up feature is next to useless. It didn't save any of my playlists on my old 4s. because Apple doesn't allow the dragging and dropping of playlists to either itunes or the iphone I have to go through over 3.500 songs and rebuild my playlists. I dont understand why apple likes to make things so complicated. I will never own another apple product for the rest of my life and refuse to sell the products in the store that I work for. I will go back to Android devices once my upgrade is available.

iPhone 4S, iOS 6
  • Mig954 Level 4 (2,045 points)

    Your playlists are in iTunes, not in the iPhone backup.


    Select your iPhone in the device list on the left.  At the top of the window on the right, select the Music tab.  Check your sync settings.

  • Rampage42 Level 1 (30 points)

    Here is the offical Apple fix. I had the same proble, followed this and bam, alll playlists came back. Don't give up!

    Re-creating the iTunes Library file

    Note: After re-creating your library, any devices that you sync with iTunes (Apple TV, iPod, iPhone, iPad) will see your iTunes library as a new library and will completely resync. The next sync with such a device will take longer and may reset some options since your rebuilt library isn't familiar to the device.

    1. Quit iTunes.

    2. Locate your iTunes folder (this is the folder that contains the iTunes Library and iTunes Library.xml files).

    Operating SystemDefault location of iTunes Folder
    Mac OS X/Users/[your username]/Music
    Microsoft Windows XP\Documents and Settings\[your username]\My Documents\My Music\
    Microsoft Windows Vista\Users\[your username]\Music\
    Microsoft Windows 7\Users\[your username]\My Music\


    3. Open your iTunes folder.

    4. Drag the "iTunes Library.xml" or "iTunes Music Library.xml" file to the Desktop. If neither is available, learn how to add files back to the Library (because the XML file is not available, playlists and other information will not be available).

    5. Drag the following file from your iTunes folder to the Trash:

    Mac OS X"iTunes Library" or "iTunes Library.itl"
    Microsoft Windows"iTunes Library.itl"


    6. Open iTunes.

    Important: Do not add any content into iTunes at this point (such as by purchasing something from the iTunes Store).

    7. Choose File > Library > Import Playlist.

    8. Navigate to the "iTunes Library.xml" file on the Desktop.

    • Mac users: Click Choose.
    • Windows users: Click Open.

    If your Podcasts list in iTunes is empty after following these steps, learn how to add them back into iTunes.