Previous 1 2 Next 16 Replies Latest reply: Oct 13, 2012 11:14 AM by Joseph Delaney
rachelrh Level 1 (0 points)

Iphoto wont open jpegs from D800 that have been transferred from pc using external hard drive

MacBook Pro with Retina display, OS X Mountain Lion (10.8.2)
  • Terence Devlin Level 10 (137,945 points)

    What version of iPhoto?


    As a Test:



    Hold down the option (or alt) key and launch iPhoto. From the resulting menu select 'Create Library'



    Import a few pics into this new, blank library. Is the Problem repeated there?

  • rachelrh Level 1 (0 points)

    yes the problem is the same

  • Terence Devlin Level 10 (137,945 points)

    What version of iPhoto?


    Create a new account (systempreferences -> accounts or Users & Groups on 10.7 and 10.8), make a new Library in that account, import some shots  and see if the problem is repeated there.

  • rachelrh Level 1 (0 points)

    version 9.4.1

  • Terence Devlin Level 10 (137,945 points)

    And the result of the other test?

  • rachelrh Level 1 (0 points)

    We weren't sure what you meant by that. As it worked on an earlier Mac we had, is it possible to download an earlier version of iPhoto?

  • rachelrh Level 1 (0 points)

    Created a new account (guest) but still same problem - any other ideas?

  • Joseph Delaney Level 3 (745 points)

    Try opening the pictures in something else, like Preview, just to see if they open properly.


    Also double-check the names of the files - do they end with appropriate file name extensions, like ".jpg" or ".png"? If those are missing, it's possible that the Mac is a little confused about what type of file these are (but there's a trick - the Finder may be hiding the file name extensions. If you don't see filename extensions on any of your files anywhere, go to the "Finder" menu, click "Preferences", then click "advanced" and check the option to  "show all filename extensions").

  • rachelrh Level 1 (0 points)

    They don't open in preview.

    The files are labelled as .jpg

  • Terence Devlin Level 10 (137,945 points)

    Sounds like those files are damaged, doesn't it. What size are they?

  • rachelrh Level 1 (0 points)

    No they are not damaged as they open on pc

    Files range from 10to 30mb

    Files that won't open are all from Nikon D800 or Lumix GX1

    Pictures from Nikon 5000 and Lumix TMZ10 are transferring.

    I put Nikon ViewNx2 onto computer and can see pictures but still can't import them into iphoto

    On my old mac files all opened.

    Only wan them in Iphoto so I can make presentation in movie and order book from iphoto

    -all very frustrating

    Went to local apple store today(idigiatal) for help and they had no answers for us

    Any other ideas

  • Terence Devlin Level 10 (137,945 points)

    Well there is something non-standard about those files because nothing QuickTime based will oprn them. Can you view them in a web browser?

  • Joseph Delaney Level 3 (745 points)

    Try doing this:


    1. Open "Terminal" (it's in the "utilities" folder in your applications folder)

    2. Type the word "file " (no quotes, no capital letters, and type a space after)

    3. Drop one of the pictures onto the terminal window. It will fill in the full location of the file, so you should end up with something that looks like this:


    file /Volumes/MyExternalDriveName/folder/picture.jpg


    4. Finally, in terminal, hit the "return" key on your keyboard.


    This won't change anything about your file, but it will take a peek inside to see what kind of file it really is (for instance, maybe it's a RAW format mislabeled as a JPEG - this should report that).


    And actually, it might work best if you rename the file first - just remove the ".jpg" from the name (before you drop it on terminal) - so you'll be sure that the "file" command isn't still using that to make the determination of the file type.


    Message was edited by: Joseph Delaney (I corrected the instructions - I meant to type "all lowercase letters"  or "no capital letters" but ended up typing "all capital letters" - Sorry!

  • rachelrh Level 1 (0 points)

    Last login: Sat Oct 13 18:26:47 on ttys000

    Rachels-MacBook-Pro:~ rachel$

    Rachels-MacBook-Pro:~ rachel$ FILE/Users/rachel/Pictures/Asia\ holiday/Stanley/Pokhara/DSC_5003.JPG

    -bash: FILE/Users/rachel/Pictures/Asia holiday/Stanley/Pokhara/DSC_5003.JPG: No such file or directory

    Rachels-MacBook-Pro:~ rachel$


    That's what I got


    Any way we gave up and opened every picture -over 300 of them in ViewNX2 and relabelled them


    Thanks Terence and Joseph for trying to help


    The problem still exists and we have to overcome it for future downloads but for now I can get on with the job I want to 

    best regards


Previous 1 2 Next