8 Replies Latest reply: Oct 12, 2012 12:35 PM by Linc Davis
bkshaf Level 1 (0 points)

The "open safe files after download" button is checked.  I unchecked it, shutdown safari, rechecked it and it still isn't working.


iMac, Mac OS X (10.7.5)
  • Klaus1 Level 8 (47,755 points)

    Do you have Word 11 installed? That is what .docx files need to open.

  • Linc Davis Level 10 (192,604 points)

    The docx file type isn't on the "safe to open" list.

  • bkshaf Level 1 (0 points)

    I should say that Office 2008 is installed on this machine.  It worked until the upgrade to 10.7.5 and Safari 6.0.1.  How do I get that file type on the "safe to open" list?  Thanks!

  • Klaus1 Level 8 (47,755 points)

    Two questions here.

     

    Select the docx file in Finder/Get Info and choose 'open all files like this' with Word.

     

    Having Open Safe Files presents a security risk. Best to leave it unchacked.

  • bkshaf Level 1 (0 points)

    Thanks for getting back with me.  I did check the Get Info and it was already set to open with Word.  Could the link have been broken with the upgrade in the operating system?  I'm trying to install Office 2011 now but it's on a very slow link and will take some time to see if that works.

  • Linc Davis Level 10 (192,604 points)

    How do I get that file type on the "safe to open" list?

     

    I'm not sure there is any way to do that, and if there is, I wouldn't recommend it, because Word files are not necessarily safe to open -- they can include harmful macros. You can try the suggestion linked below, but I haven't tested it.

     

    OSX 10.6 Download Assessment Safe Files

  • bkshaf Level 1 (0 points)

    I agree with you about the safety, but unfortunately my client wants this function back.  I'm not that familiar with the Mac OS but he swears it used to work.  Of course, this works in Firefox just fine but he wants to use Safari.  I'm wondering with the new operating system if there aren't "new" security measures to not allow this. 

     

    Thank you so much for your help.  I hope I can convince him to just double click the file once it's downloaded.

  • Linc Davis Level 10 (192,604 points)

    The word "virus" usually scares people. Use it.