All and fields have gone missing on the front end.

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All and fields have gone missing on the front end.

Just in the last week all of the <itunes:subtitle> and <itunes:summary> fields have gone missing on the front end from my iTunes U Collections. A similar problem happened in the spring and I had since fixed the problem by adding the subtitle field. I looked across all of iTunes U and the same issue is happened on most pages. Any ideas?

Posted on Oct 12, 2012 8:47 AM

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Answer 1

Oct 18, 2012 9:57 AM in response to eBONdc

Perhaps this might have something to do with the upcoming change to the iTunes application for Macs and Windows? Supposedly, this is happening at the end of October.

Of course, that doesn't excuse this problem.

Our users are furious that they can't find any descriptions of any of our podcasts!

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Answer 2

Oct 18, 2012 12:17 PM in response to Kenny Freundlich

Greetings Kenny;

Same issue for us here in Tennessee. The issue seems to be sitewide...even the older collections. This "bug" really limits the functionality! Perhaps your right and this is part of a "work in progress" with the prep for the new iTunes application. All the best to you...

Syd Rodocker

Apple iTunes U Administrator

Tennessee's Electronic Learning Center

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Answer 3

Oct 18, 2012 2:19 PM in response to Syd Rodocker

Greeting All...

I just received a response from the iTunes U Team and they are aware of this issue and are already working on a fix. Stay tuned...

Syd Rodocker

Apple iTunes U Administrator

Tennessee's Electronic Learning Center

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Answer 4

eBONdc Author

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Oct 18, 2012 2:32 PM in response to Syd Rodocker

Great, thanks for the update!

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Answer 5

Oct 23, 2012 7:29 AM in response to eBONdc

Greetings Kenny;

It appears that the "Description" Field is now working correctly in our Collections. How do things look on your end? All the best...

Syd Rodocker

Apple iTunes U Administrator

Tennessee's Electronic Learning Center

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Answer 6

Oct 23, 2012 7:34 AM in response to Syd Rodocker

Things look back to normal. Wish there was an explanation of what caused the problem, but very glad to see descriptions again.

k

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Answer 7

eBONdc Author

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Oct 23, 2012 7:38 AM in response to Kenny Freundlich

We're all good now. I agree, wish there was more communication with site managers about the status and reasoning. Glad it is all back up and running now.

~ Erin

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