4 Replies Latest reply: Oct 15, 2012 11:31 AM by dalejr23
dalejr23 Level 1 Level 1 (0 points)

I haven't used my itunes in a while and when i tried it tells me there is a new version. I click download now. Takes me to website and asks if I want to save it. I click yes. No downloadloading occurs and itunes never upgrades. My iphone 4s isn't recognized by old version either, so I'm stuck. I'm using windows xp with updated firefox browser.


iPad, iOS 6
  • 1. Re: Need help with itunes upgrade
    Limnos Level 8 Level 8 (38,435 points)

    I am using an older Firefox version on a Mac.  I tried downloading iTunes and it too took me to the "thank you" screen without actually doing the download.  However, I have a few media downloader utilities running on my computer and I noticed one of them  activated.  I was able to start the download by using it.  Maybe it is something to do with Firefox, although I do have various security features on my browser so it could be one of those too.

     

    I also have a very old copy of Safari.  I tried a dwnload using it and it started immediately, again suggesting there's an issue with Apple/Firefox.

  • 2. Re: Need help with itunes upgrade
    dalejr23 Level 1 Level 1 (0 points)

    I'm thinking along the same lines as you. Something with apple/firefox since I haven't used my itunes since I updated firefox last week.

  • 3. Re: Need help with itunes upgrade
    Limnos Level 8 Level 8 (38,435 points)

    Try a different browser or method.  I always have two browsers so there aren't any gaps in getting fussy pages to work.

  • 4. Re: Need help with itunes upgrade
    dalejr23 Level 1 Level 1 (0 points)

    Thank you. I 'm sorry it took so long to get back to you, but that worked. I used Internet Explorer. All good now. Thanks again.