I have the same exact problem and Plantronics gave me the same response. I really like the Legend and the fact that Plantronics finally came up with a headset with caller ID capabilities, I just wish I could use it with my I phone 5.
I also have the jawbone Era which works great but hurts my ear. Hopefully, that won't be a problem for you. My only other complaint about the Jawbone Era is that it will only announce the incoming phone number and not the callers name as listed in my contact list.
I hear this is an iOS6 problem that happens even with iPhone 4 using the iOS6, not jsut new iPhone. Not just Plantronics headsets, so it is a bug in Bluetooth that will probably get fixed. I cant wait b/c I am using a new headset that worked fine on my iPhone 3GS with iOS5.1....I guess every new OS has bugs?
Other than your personal experence (which is perhaps most creadible, and logical in this case), where are you getting your informatin from that it is a IOS6 problem? Note, I'm not disagreeing with you, just curious where you got this information?
Does anyone know anything about how soon Apple plans to release an update adressing this issue?
This is my own experience with same headset and older/newer iPhones in same locations of use. To be honest I first blamed ATT coverage but then I had 3-4 bars and phone worked fine without headset.
My more techie friends said it was likely to be new iOS issue since it affects more than my plantronics headset. they encouraged me to join an Apple forum to see if I could get any insight/answers.
The Era sound quality is good, crisp and clear. Also, incoming callers have commented on the clarity of my voice when I use that headset.
I hope this helps.
I keep checking the Apple website, as well as Plantronics, hoping that they can come up with a solution for this incompatibility problem.
If you hear anything, please let me know.
I am having the exact same issuewith iPhone5 and Plantronics Legend. Plantronics website acknowledges the issue below. How annoying such a simple thing. Audio Drops in the middle of a call and quality is horrible
Audio issues have been reported for the new iPhone® 5 / iOS6 operating system when used with Bluetooth products. These issues are intermittent and are not experienced by all customers. Updates will be provided as more details become available. Customers with this problem should contact Plantronics at 1-888-Plantronics.
Plantronics released the updated Firmwear yesterday and tests during the last 24 hours have indicated that the upgrade
Has resolved the Know issues with the IPhone 5 running iOS 6 and 6.01
May I suggest you update your phone software first .
Let me know what you experience with this Brilliant headset!
I have a Plantronics VOYAGER LEGEND and have no audio problems using firmware version #44 with the iPhone.
However, I don't have an iPhone...yet .
What is indeed annoying is that Plantronics does not support MAC!
Only the following:
Hardware: PC (Intel™ x86 or x64) with USB 2.0 port Software: Microsoft .NET framework 3.5 or later
Windows 7 SP1 or later
Windows Vista SP2 or later
Windows XP SP3 or later
Windows Installer 3.1 or later
Browsers: Internet Explorer 8.0 or later
Good thing I keep a really cheap windows "laptop" (and I use that term loosely) on the side.
Got thee iPhone 5 yesterday. All is well with Plantronics VOYAGER LEGEND and no audio problems: firmware version #44. No intermitent disconnects. No distortion. Clear voice (AT&T).
Had a difficult time getting out of bluetooth range; the iPhone 5 has a very far bluetooth range apparently! I walked almost one city block and was still connected. I had to go into the building stairwell which has lots of FiOS equipment which seems to block all signals. Then it disconnected, as expected.
Coming back, it automatically connected again to thee iPhone 5. Pressing the call button makes it happen even sooner.