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my itunes will not play any of my movies. it has played them in the past, but recently it shuts down when i try to play one. i keep getting an error message that itunes has stopped working.

windows is telling me that a new version of itunes is available. but it is the one i currently have. i have also gone into my controll panel and repaired itunes. still not working. any suggestions?

Posted on Oct 12, 2012 1:02 PM

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5 replies

Oct 19, 2012 4:29 PM in response to b noir

i hav a problem.. my ipod 4g crashed dis eveing and i have been tryin to fix it. i conected to my itunes to restore it as it asked me to but its telling me that "there was a problem downloading the software for the ipod, you do not have permission to access the requested resource. make sure your network settings are correct and network connectivity is active." this always happens after i agree to the end user policy..

please what do i do..

Oct 19, 2012 5:20 PM in response to izzyjay

izzyjay.... I am having the exact same experience you are with Itunes.... everything worked fine in Itunes version 10.5 but has gone south with something they have done to quicktime.... it has further messed up the connection to AppleTV as well.... another upgrade that seems to break everything..... just to test out my theory I opened quicktime separately and navigated to my movies directory and tried to play a movie directly .... it won't play.... or even appear as a playable file..... I think they have screwed around with this separation of quicktime and Itunes and basically broken everything.


Try to reinstall version 10.5 Itunes and 7.7.1 of quicktime, which seem to work correctly

my itunes will not play any of my movies. it has played them in the past, but recently it shuts down when i try to play one. i keep getting an error message that itunes has stopped working.

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