2 Replies Latest reply: Oct 12, 2012 5:05 PM by illsmosisyou
illsmosisyou Level 1 Level 1

The power went out and and now my airport express's signal won't show a connection to the internet. When I plug the ethernet directly to my laptop, it works fine. Only when I try and connect my modem to the airport do I have issues. I suspect from my browsing that there may be an issue with the IP? But I really have no idea how to address that. I have very little technical knowledge with computers in general so any suggestions would be appreciated.

 

I did try unplugging the modem and the airport, then connecting the ethernet to the airport then turning on the modem followed by the airport. A few times. This didn't seem to help.


MacBook Pro (13-inch, Mid 2012), OS X Mountain Lion (10.8.2)
Solved by CRMDVM on Oct 12, 2012 4:08 PM Solved

Does your modem have a battery? - if it does then you have to unplug the modem, pull and replace the battery and plug it back in  - wait until it completly boots and then power-up the Express - if this doesn't work, what is the light on the Express doing? - and you should be able to check the Express by plugging the laptop into the ethernet port and opening the AU - it will tell you what errors are showing.

  • CRMDVM Level 4 Level 4

    Does your modem have a battery? - if it does then you have to unplug the modem, pull and replace the battery and plug it back in  - wait until it completly boots and then power-up the Express - if this doesn't work, what is the light on the Express doing? - and you should be able to check the Express by plugging the laptop into the ethernet port and opening the AU - it will tell you what errors are showing.

  • illsmosisyou Level 1 Level 1

    Well, one of those faceplam moments. I did everything the same way this time. The only difference is that I guess I wasn't waiting until the modem booted up entirely before booting up the airport. Now everything is working fine. Thanks for your help.