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I purchased a song with iTunes that won't play.

I purchased a song on iTunes and it will not play. I've downloaded it to my Mac, my iPhone and iPad and it will not play on anything.

iPad 2 Wi-Fi, iOS 6

Posted on Oct 12, 2012 5:09 PM

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Posted on Nov 1, 2012 9:00 AM

If you are in a country where re-downloading is possible (check this with iTunes in the Cloud and iTunes Match Availability by Country - http://support.apple.com/kb/HT5085), delete the track (and the original file) and download again (Downloading [using iOS or computer] past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519). See tips on downloading in https://discussions.apple.com/thread/4158297?answerId=19097773022#19097773022, especially unchecking the "Allow Simultaneous Downloads" box in the downloads tab of iTunes.


Select the store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.

1 reply
Question marked as Best reply

Nov 1, 2012 9:00 AM in response to shawnybonbon

If you are in a country where re-downloading is possible (check this with iTunes in the Cloud and iTunes Match Availability by Country - http://support.apple.com/kb/HT5085), delete the track (and the original file) and download again (Downloading [using iOS or computer] past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519). See tips on downloading in https://discussions.apple.com/thread/4158297?answerId=19097773022#19097773022, especially unchecking the "Allow Simultaneous Downloads" box in the downloads tab of iTunes.


Select the store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.

I purchased a song with iTunes that won't play.

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