iTunes TV show Season Pass is NOT downloading newly available episodes

I am having this problem for Season 2 of the Expanse. It shows that Episode 11 is available for purchase on the season page, but I already have a Season Pass.

Why is it wanting me to pay again when I've already paid for the entire season?

I have checked available downloads and it says there are none available. Has Apple looked into this yet?

Edit: And as soon as I post this... it is available.

I had this issue today. It turns out, another authorized mac on my account had already pulled the episode. I was able to import the episode via network sharing.

LawGirl2009: You are a goddess. Thank you for taking the time to write such a cogently phrased, beautifully formatted, and discursively delightful message. Also, you told it like it is. I was having the same problem with Season 3 Episode 4 of that little-viewed PBS series (distributed in the UK last year, new to us State-side this year). Truly, no one seems to break that silly TLDR acronym these days (Too Long Didn't Read). Thank you for making the effort. I have a friend who is the lead on distribution at HULU so . . . . yeah, a loyal apple user since the very first little MacBox in the early 80's salutes you. I hope you found a work around with a real human being or got your money back and went to HULU. I am presently pursuing my fourth workaround attempt and it seems to be finally downloading. Let us pray for human-to-human contact not mediated by outsourced hardware construction or service processing. Oh, apple have you gotten too big for your multi-national britches? Happy MLKjr day everyone.

The answers here in the Discussion Groups come from fellow users as yourself who take an interest in helping others try to solve problems - not Apple.

MJ

I have same problem with all my season passes, for Mad Men and The Office. However, I am not sharing my account and not downloading to other devices. Episodes are available for download in store but not through Check For Available Downloads menu in iTunes 11.

I also have this same problem though only with Mad Men Season 6.

I ended up deauthorizing all the computers and then reauthorized my one computer. I only have one computer and am a little concerned how 5 ended up authorized.

Apple was no help with this. The first time I contacted them, they merely added the missing episode to my iTunes and the second time, they never responded!

I have had this problem, and while it is annoying it is also easily taken care of. Just find the new episode in iTunes and click on download. The button should say "download" instead of the price. You won't get charged twice.

Thank you SO so much for that helpful advice. I'd been waiting two days for my ep and checking for available dwnlds, but after reading this, I went to the supernatural section on itunes and was able to download it, so thank you so much! I hadn't know about this.

You were MUCH more helpful than the support person I emailed. I'm pretty sure it was another case of TLDR (even if it was only a few sentences!), cuz he told me to do what I already told him I did, which was check for available downloads from the menu. Absolutely, freakin' useless. orz

I know there is a work-around by going to the store and downloading the missing episode, but the original problem is still there...I get an email saying an episode is available, but when I check for available downloads, I am told everything for my account has been downloaded. Come on, Apple, get this addressed and fixed if you want me to buy season passes!

I to am having the same problem. So instead of goin to iTunes and checking I use the link in the e-mail and it takes me to the download dialog and proceeds to d/l.

I would say it is bug that hopefully the programers know about and will fix. Just an inconvienience.

MJ

I am also having this issue with Vampire Diaries. But I've only had it for the last 3 episodes. It doesn't work for me to go to the Store and select the missing episode and just download it from there. When I do that I get the prompt "You have already purchased this. Would you like to purchase it again?"

When I click on the link in the notification email I get "Unable to process your request"

Hi,

I'm having the same problem on Windows and Mac, neither automatically download episodes from any of my season passes, nor do they find it when I select "Check for available downloads," it informs me all episodes have been downloaded for my Apple ID, which in fact they have not.

I have to find the episode in my Library(which shows all available episodes on my computer and in the iTunes Store) and from there I have to manually click to download. I tried deauthorizing all my computers and reauthorizing just one computer, and that didn't work either. I also deleted my other device(iPad) from the "iTunes in the Cloud" just in case there was some issue associated with that, and that didn't work either.

It’s sad that the iTunes rep didn't really "listen" to what you said. I find this happens at many other companies too. They often are trying to fit your problem into some prepared script or solution, or they are distracted or in a hurry and don't actually read or listen fully to an even well defined account of the problem.

Best of luck to us all! Hope they fixed it soon.

I have the same problem. Have season passes to a few shows. Never had problems downloading them - iTunes just had a pop up with available episodes.

Since a few months they don't show up in available downloads anymore - and I have to download them via "Purchased".

Hope there will be a fix.

And my experiences with Apple mail support are the same as yours. They give the first answer on their keyword checklist. End the email with some "Apple appreciates" blabla and usually the answer is not even closely related to the question asked.

As I noted earlier - I now use the link in the e-mail informing me of a new episode.

Not the way it was before but it works.

MJ

Thanks for the note. Unfortunately, the email link never worked for Vampire Diaries. It works everytime for The Killing.