5 Replies Latest reply: Oct 12, 2012 9:57 PM by Niel
JadieHarmony Level 1 (0 points)

Please help, I'm in the middle of submitting college apps and deadlines are soon. Randomly when I tryed to turn on my MacBook a blinking folder icon with a question mark on it showed up. I can't start my computer. It was a gift and already used so I do not have the software disks. Pleeeeeeeeeeease help me. I'm desperate.

MacBook Pro
  • Niel Level 10 (298,501 points)

    If it has Mac OS X 10.7 or newer installed, restart with the Option key held down and use the recovery partition. If not, you'll almost certainly need at least a Mac OS X disk to resolve the issue; occasionally, the internal hard drive will appear when pressing Option, and can then be booted from normally.



  • JadieHarmony Level 1 (0 points)

    Is there anything that I can do if I'm not able to get the disk?

  • Niel Level 10 (298,501 points)

    Except as noted above, no. This type of issue is usually caused by damage to the disk's directory structure, or damage to the Mac OS X installation, both of which require an alternate bootable system to fix, or the computer losing the ability to see the hard disk, which requires a hardware repair.


    In rare cases, the computer may have lost the startup disk setting, which is fixable by the Option-key route described above followed by selecting it in the Startup Disk pane of System Preferences, or there may be a nonstandard cause which is indicative of a problem with a different component.



  • JadieHarmony Level 1 (0 points)

    Can I repurchase a disk or does it have to be the original?

  • Niel Level 10 (298,501 points)

    You can purchase a retail DVD which is newer than the Mac and use that. Note that in the event the OS needs to be reinstalled, that DVD won't install iLife unless otherwise noted. You may also be able to get replacement original disks by phoning Apple.