Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: CG Darkstar
CG Darkstar Author
User level: Level 1
0 points

iPod Touch 1st Gen iTunes Error

Hello, well i have an iPod Touch 1st Gen. and it's be working fine for me for a long time but the problem is that when I onnect it to iTunes and try to update and restore it it keeps saying "The iPod "iPod" could not be restored. An unknown error occurred (1604)." I tried to restart my internet, my computer, iTunes, and even download a different update for my iPod from a website but nothing is working. I don't know if the problem is with my computer or an internal problem in my iPod but I would be grateful to hear an answer or even just help. But Thanks in advance and please help. 😟

iMac, Windows 7, I use only the Windows 7 partition

Posted on Oct 13, 2012 7:38 AM

Reply
2 replies
User profile for user: lllaass
lllaass
User level: Level 10
210,411 points

Oct 13, 2012 10:29 AM in response to CG Darkstar

Error 1604

This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.

If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:

  1. Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
  2. Restore and wait for the error.
  3. When prompted, click OK.
  4. Close and reopen iTunes while the device remains connected.
  5. The device should now be recognized in Recovery Mode again.
  6. Try to restore again.

If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.

Reply

iPod Touch 1st Gen iTunes Error

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up