Bent iPhone 5 and not working volume buttons after charging

Question

Level 1

5 points

Bent iPhone 5 and not working volume buttons after charging

Hi,

I bought an iPhone 5 32GB Black & Slate in France - Paris 2.5 weeks ago.

The device is amazing and i really enjoy using it.

Today i used it until battery was empty and the device turned off. I connected it to charge with original AC charger and original lightning cable i got in the box with the iPhone. i noticed after 1h of charging the the device was very HOT and charged only to 15%. i plugged it off, and on to the cable again while resetting the device. then it charged to 31% and no more after 1.5 hours. device was unusual HOT!!!. the device was in home and not exposed to high tempeture or direct sunlight.

suddenly i noticed the screen protector was a bit dislocated in the left side of the device near the volume buttons. i disconnected the device from charging and took it out from it's case. amazing i noticed the the volume buttons where stuck and if i push them they are staying in the device and not coming out and... the device was slightly bent!!! no fall, no damage and it wasn't like that before charging!!!

every thing except the volume buttons work correct and later i charged it usual to 100% with no problems with car charger (12V to USB and Original lightning to USB cable).

what can it be and can cause this problem? maybe the battery was over heated and melted the device inner components to cause this damage?

I really don't know what to do now. there is no apple store and no service to my iPhone 5 in my country. does any one know about such a problem???

attached are pictures and video describing the problem.

Pictures:

http://imageshack.us/a/img692/1816/img0558ya.jpg

http://imageshack.us/a/img9/8605/img0557yn.jpg

http://imageshack.us/a/img571/3839/img0556ds.jpg

http://imageshack.us/a/img854/3816/img0555rs.jpg

Video:

http://www.youtube.com/watch?v=opjEiP7pMu4

Thanks!

Posted on Oct 13, 2012 11:28 AM

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Answer 1

bhazel

Level 4

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Oct 13, 2012 11:36 AM in response to nirhend

call the apple care and they can get you a replacement setup

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Answer 2

nirhend Author

Level 1

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Oct 13, 2012 11:45 AM in response to bhazel

I really confused with apple site, to call apple care in USA or in france? i can't really find any real e-mail or phone number to contact

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Answer 3

bhazel

Level 4

3,537 points

Oct 13, 2012 11:51 AM in response to nirhend

i dont speak but i went to there website i think this is the number you need 0805 540 003

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Answer 4

nirhend Author

Level 1

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Oct 13, 2012 4:25 PM in response to bhazel

can you provide any number with support in english and not french?

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Answer 5

bhazel

Level 4

3,537 points

Oct 13, 2012 5:04 PM in response to nirhend

so you want the support of the be in the us? 1800 275 2273

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Answer 6

nirhend Author

Level 1

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Oct 14, 2012 3:36 AM in response to bhazel

i want the suuport to be in France so i can get service but that ill have an assitance in english as i don't speek french.

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Answer 7

nirhend Author

Level 1

5 points

Oct 15, 2012 9:41 AM in response to nirhend

Do you know if apple stores stock replacement's iPhone 5 in store or if i bring the my problematic iPhone they will try to fix it and i'll need to leave it there for few days?

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Answer 8

nirhend Author

Level 1

5 points

Oct 15, 2012 11:22 AM in response to nirhend

Attached are new photos i took now, you can see the bent clearer in the aluminum frame and i think also in the rear shell.

the important thing that shows it's not from physical damage (siting on it etc...) is that just the frame and rear shell is dent, screen is straight and or maybe a little bit expended outside the frame, really don't know but you can see it clearly as the screen edge is more visible at the dent area.

http://imageshack.us/a/img716/8906/56719123.jpg

http://imageshack.us/a/img856/6581/81529069.jpg

http://imageshack.us/a/img28/2028/96461674.jpg

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Answer 9

bhazel

Level 4

3,537 points

Oct 15, 2012 11:38 AM in response to nirhend

then you want to use the first number i gave you that is for the french support i am sure they have english speakers. i just menat that i had to go on the french page to get it

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Answer 10

nirhend Author

Level 1

5 points

Oct 15, 2012 11:46 AM in response to bhazel

I called the international customer support and they adviced me to bring it to an apple store in any place i want in europe and they will replace it.

I have someone who can take it to paris next week so i am waiting to set a genius appointment (i can set only a week ahead and need it for tusday) and hope they will solve the problem.

I just thinking now how i am going to manage for a week without my iphone 🙂

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Answer 11

bhazel

Level 4

3,537 points

Oct 15, 2012 11:57 AM in response to nirhend

maybe a old phine in the mean time

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Answer 12

nirhend Author

Level 1

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Oct 15, 2012 12:03 PM in response to bhazel

I wish i had something better then my old rubbish 5years samsung

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Answer 13

bhazel

Level 4

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Oct 15, 2012 12:06 PM in response to nirhend

true story there

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Answer 14

nirhend Author

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Oct 23, 2012 11:19 AM in response to bhazel

Device was replaced with a new one in Apple Store Paris.

Thx everybody for the help and suggestions.

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Answer 15

Nmnoxon

Level 1

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Nov 18, 2012 9:00 AM in response to nirhend

Apple stores must be nicer in Paris than the US... Same thing happened to my phone and they said I bent it and it was out of warranty and they refused to replace it unless I gave them another $220. Rediculous!!! I am mad at apple once again... The aluminum is simply too weak for this phone... Had I known this problem I would have gotten the 4 s... It is a design flaw and most of the bends are right there at the lower volume button! It is hard to believe they even tested this design!!

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