3 Replies Latest reply: Oct 15, 2012 12:19 PM by b noir
kieranhd Level 1 Level 1 (0 points)

I have never had any issues downloading Itunes before but when i try to download the most recent version I get the following error message. "The feature you are trying to use is on a network resource that is unavailable.  Click ok to try again or enter an alternate path to a folder containing the installation package "Itunesmsi"


It then tells me the older version of Itunes cannot be removed.  I've tried to remove it via the control panel but get the same message.


Can anyone help?

Windows XP
  • b noir Level 9 Level 9 (72,020 points)

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the /___sbsstatic___/migration-images/200/20006915-1.gif "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):




    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)


    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.


    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:


    Cleanup removing itunes.png


    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • kieranhd Level 1 Level 1 (0 points)

    Hi. That's solved it!! Thank you very much.

  • b noir Level 9 Level 9 (72,020 points)

    You're welcome! Glad you got things sorted out.