6 Replies Latest reply: Dec 13, 2013 8:43 AM by lien93
stephenfromlindisfarne Level 1 Level 1 (0 points)

What can I do if Itunes keeps crashing?

iPhone 4, iOS 5.0.1
  • b noir Level 9 Level 9 (72,020 points)

    When does it crash?


    If you get an error message, let us know what it says. (Precise text, please.)

  • stephenfromlindisfarne Level 1 Level 1 (0 points)

    It crashes with no warning , mostly though during when I'm updating the library. I recently lost all of the library and have just bought a new computer which I'm loading songs back onto and updating ratings/removing duplicates etc. Mostly no error code , just freezes and shows as not responding in windows task manager (''a problem has caused the program to stop working''). It has done it several times now and has shown error message 'Itunes cannot be saved. There is not enough memory.' 1TB HDD and brand new so very confusing/frustrating as no problems in the past.

  • stephenfromlindisfarne Level 1 Level 1 (0 points)

    Shoul;d also say that i've tried re-starting , downloading latest itunes version and opening in safe mode but nothing works. Nothing else affected on the new computer so it must be this particular version of itunes?

  • CousinJack Level 1 Level 1 (0 points)

    this just started happening to me after installing mountian lion on imac.

    crashes at the finish of every song played. every time.

    it just crashes and a very long crash report opens.

    latest version installed.

    as asked, what to do. i can't decipher the report to find what went wrong.

  • CousinJack Level 1 Level 1 (0 points)

    just saw this request. this is the begining of a very long text. will copy the whole if requested.


    Process:         iTunes [4156]

    Path:            /Applications/iTunes.app/Contents/MacOS/iTunes

    Identifier:      com.apple.iTunes

    Version:         10.7 (10.7)

    Build Info:      iTunes-10702101~1

    Code Type:       X86 (Native)

    Parent Process:  launchd [184]

    User ID:         501



    Date/Time:       2012-10-14 12:27:17.951 -0700

    OS Version:      Mac OS X 10.8.2 (12C60)

    Report Version:  10



    Interval Since Last Report:          4223 sec

    Crashes Since Last Report:           3

    Per-App Interval Since Last Report:  1697 sec

    Per-App Crashes Since Last Report:   3

    Anonymous UUID:                      D0BF4F8B-2DB8-5953-9E79-31F17A8F1B7D



    Crashed Thread:  0  Dispatch queue: com.apple.main-thread



    Exception Type:  EXC_BAD_ACCESS (SIGBUS)

    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000008

  • lien93 Level 1 Level 1 (0 points)

    My itunes keeps crashing for no obvious reason. It sends a crash report to Apple that I could not start to understand either.