When is there going to be a fix for this? This is totally ridiculous. I didn't have any of these problems before updating to itunes 10.7. Come on Apple!

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Level 1

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When is there going to be a fix for this? This is totally ridiculous. I didn't have any of these problems before updating to itunes 10.7. Come on Apple!

When is there going to be an update to fix these conflicts? I haven't been able to open itunes without the registry CD dvd burner message since installing itunes 10.7. I can't sync my phone. Man this is a bummer! The suggested fixes are helpful, but seem to create other problems. With one fix It seems as if I can open itunes without the registry message coming up, but then I and lose the use of my cd dvd burner. The other fix allows me to have my cd dvd burner available, but the registry message appears and I can't sync my phone. Uhhhhhhhhhhh! This is driving me crazy. I shouln't have to look for firmware to update my cd DVD burner. Instead of itunes recognizing my phone. It recognizes it as a camera. What is this? I never had these problems before updating the to OS6 and itunes 10.7. I need some help Apple! There has to be a better way to solve there problems.

iPhone 4, iOS 6

Posted on Oct 13, 2012 9:12 PM

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Answer 1

b noir

Level 9

72,336 points

Oct 13, 2012 9:22 PM in response to Tojo77

Could you post your diagnostics for us please?

In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:

... and click "Next".

When you get through to the final screen:

... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)

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Answer 2

kson31

Level 1

0 points

Oct 15, 2012 11:11 PM in response to b noir

Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 2 (Build 6002)

HP-Pavilion NC688AA-ABA s3720y

iTunes 10.6.3.25

QuickTime 7.7.2

FairPlay 1.14.43

Apple Application Support 2.2.2

iPod Updater Library [Error:0000000D]

CD Driver 2.1.0.1

CD Driver DLL Not Available

Apple Mobile Device 6.0.0.59

Apple Mobile Device Driver 1.62.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 0034AAE403EA8340

Current user is not an administrator.

The current local date and time is 2012-10-15 23:10:07.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

NVIDIA, NVIDIA GeForce 7100 / NVIDIA nForce 630i

**** External Plug-ins Information ****

Plug-in Name: NS_ITUNE_PLUGIN_1.0

Plug-in Loaded: Yes

Plug-in Version: 0.0.1

Plug-in File Version: 1.0.0.0

Plug-in Path: C:\Program Files (x86)\iTunes\Plug-ins\nsitplg.dll

Genius ID: 4411ac7c63a6ab297438646a0fb4c5c7

iPodService not found.

iTunesHelper is currently not running.

Apple Mobile Device service 3.3.0.0 is currently running.

This is ffrom my diagnostics... pleas assist asap

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